Service Administrator

Deep South Equipment - Job Description: Service Administrator for our Shreveport, LA branch.

• Excellent Pay Package
• Full Benefits Package
• Paid Vacations and Holidays
• And more!

Job Duties:

Assist the service manager in providing excellent customer service while maintaining accurate and on-time reports and records relative to the service department’s operation.

• Field internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
• Keep customers informed of the work order progress.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up.
• Must be able to work and communicate well with a technician team
• Works in an environment with phone calls and provides an excellent level of customer service.
• Other duties as assigned.
• High School Diploma or equivalent experience required;
• One or more years of experience as a Service Writer or Service Administrator in a Service Department is preferred.
• A general understanding of mechanical/technical terms is preferred.
• Intermediate computer skills in desktop applications such as Microsoft Office and internet functions.
• Ability to use company computer systems and achieve fundamental to intermediate computer functions.
• Ability to work in a team environment and independently.
• Proficient oral and written communication skills.
• Customer-focused communication style.
• Knowledge of office procedures

Please Apply Today - And Join our Team Tomorrow!

Thank you