Retail Operations Lead - West Wendover

Retail Operations Lead – West Wendover

Department: Retail
FLSA Status: Non-Exempt
Reports To: General Manager

Supervisory Responsibilities

None.

Reporting Structure and Functional Alignment

Organizational Retail Reporting Line:
Assistant Manager ? General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth

Position Summary

The Operations Lead supports daily retail operations by serving as an on-duty Retail Host and operational lead within a high-volume cannabis retail environment. This role performs all core Retail Host duties while also supporting operational execution, customer experience, compliance, and shift-level coordination. The Operations Lead operates in accordance with company policies and Nevada cannabis regulations.

Essential Duties and Responsibilities

• Assist retail customers by providing accurate product information to support informed purchasing decisions.
• Verify customer eligibility and identification in accordance with Nevada cannabis laws prior to completing sales transactions.
• Accurately operate and maintain the point-of-sale (POS) system.
• Ensure accuracy of transaction, cash handling, and inventory data entered into required systems.
• Follow proper cash handling procedures, including discounts and promotions as applicable.
• Greet customers and answer incoming phone calls in a professional and courteous manner.
• Assist with inventory intake, stocking, merchandising, and sales floor organization in accordance with procedures.
• Prepare, verify, and complete curbside pickup orders when assigned, ensuring proper identity verification and payment handling.
• Maintain customer and patient confidentiality in accordance with applicable privacy and security requirements.
• Support smooth day-to-day retail operations by assisting with customer flow, operational issues, and shift transitions.
• Serve as an on-floor resource to support adherence to procedures, compliance requirements, and customer service standards.
• Provide real-time guidance and support to team members during shifts without exercising formal supervisory authority.
• Open and close the retail location in accordance with established procedures when assigned, including completion of required checklists, security steps, and documentation.
• Oversee day-to-day shift operations in the absence of a manager by coordinating workflow, addressing immediate operational needs, and escalating issues to management as appropriate.
• Coordinate and assign employee rest and meal periods during shifts and help ensure breaks are taken in accordance with company policy and applicable law; escalate coverage issues or conflicts to management as needed.
• Assist with opening, closing, and shift handoff activities as assigned.
• Identify operational, safety, security, or compliance concerns and escalate appropriately to management.
• Maintain organization, cleanliness, and general upkeep of the sales floor, inventory areas, and workspaces.
• Maintain open, professional communication with management and coworkers.
• Support store leadership with operational tasks, documentation, or special projects as requested.
• Perform other duties as assigned.
• All retail, customer interaction, inventory, security, and operational activities are performed in accordance with company procedures and regulatory expectations.

Schedule and Work Hours

This position requires the ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Core Competencies and Success Measures

• Accurate and professional execution of Retail Host duties
• Strong on-shift operational awareness and reliability
• Effective coordination of break coverage and customer flow
• Professional customer and patient interactions
• Clear communication and appropriate escalation of issues
• Consistent adherence to security, safety, and regulatory requirements

Additional Functions

• Demonstrates flexibility by working across different areas of the department as needed.
• Maintains a professional appearance and complies with company uniform, grooming, and identification badge requirements while on duty.
• Uses sound judgment and initiative appropriate to the role.
• Establishes and maintains effective working relationships with coworkers and management.

Compliance and Continuing Eligibility

Employment is contingent upon ongoing compliance with Nevada cannabis regulations, company policies, and the maintenance of all required licenses, permits, and work cards. Loss of eligibility may affect continued employment.

Equal Employment Opportunity Statement

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing non-discrimination in employment.