Operations Manager - West Wendover

Title: Operations Manager

Reports to: General Manager

Department: Retail

Required Permits/Licensing/Registration: Marijuana Establishment Agent Card and jurisdictional work cards as required

FLSA Status: Exempt

Supervisory Responsibilities:

• Operation Leads

• Retail Hosts/Hostesses

Summary

Join Deep Roots Harvest as our Operations Manager, where you will lead and support the General Manager by supervising a dynamic team, and overseeing the operations of a high-volume cannabis retail store and a regional delivery service. As a pivotal figure in our growth, you’ll collaborate closely with supervisors and Retail Hosts, driving success through strategic leadership and operational excellence.

You will conduct weekly meetings with team members and leaders to address and resolve operational challenges promptly, ensuring smooth and efficient operations. By maintaining robust relationships with departments including Marketing, Purchasing, and Wholesale—you’ll ensure all location needs are met with precision.

Your role includes overseeing and coordinating team efforts to maintain accurate records of dispensary activities, including daily cash reconciliations, sales, deliveries, and returns, in full compliance with state laws and company standards. Additionally, you’ll assist in scheduling and conducting regular financial and compliance audits, holding each location accountable for its performance. This role offers a competitive salary with opportunities for growth. If you are a strong people and operations leader with a passion for the cannabis industry and a track record of driving results, we want you to be part of our innovative and expanding team.

Overview

The Operations Manager role is to support the inspiration, leadership, and management of a retail organization by setting clear expectations, holding store team members accountable, and setting goals that focus on key performance indicators driving profitable transactions. This role requires an entrepreneur’s mindset, strong leadership, strategic thinking, and a passion for the cannabis industry.

Key Duties & Responsibilities:

Financial Leadership

• Execute the strategy and vision set by the company and the retail store General Manager

• Ensure retail location is operating to maximize financial performance and delivering on financial budgets (including P&L) while delivering a superior customer experience consistent with our brand standards

• Achieve revenue, profit, and KPIs as prescribed by the company

• Develop and execute strategies to drive sales growth, increase profitability, and achieve KPIs

• Work with marketing and purchasing teams on promotional opportunity strategies

Team Leadership

• Inspire and enforce the standards set by the company and your general manager

• Assist the general manager in building and maintaining a strong store staff by recruiting, selecting, orienting, and training associates

• Provide leadership, guidance, and support to operational leads and staff to ensure operational excellence and exceptional customer service

• Lead the performance management process for location employees and continuously improve competencies with the support of HR

• Empower operational leads and staff to recognize and align on a selling strategy supportive of the store and market needs

• Drive performance by successfully coaching and developing retail associates through feedback, recognition, and training

• In collaboration with the GM, build and retain a highly engaged team that represents company values and delivers outcomes as prescribed by the company

Brand Leadership

• Collaborate with cross-functional teams including marketing, merchandising, and inventory management to optimize store performance

• Develop, in partnership with the marketing team, creative market strategies that are implemented by the store leadership teams to drive both topline and bottom-line growth while maintaining the highest level of regulatory compliance

• Represent the company and its image with the highest level of integrity in and out of the workplace

Customer Experience Leadership

• Deliver and execute plans that enables the store teams to focus on creating engagement and loyalty in their community

• Create awareness of and build capabilities in the dispensary around product and customer service/satisfaction by fostering a culture that supports our core values with team members through leadership engagement

• Coach the team through operational changes to solve customer issues identified from customer feedback surveys

• Maximize sales and profitability while maintaining and increasing standards of customer service.

• Provide the team with a stimulating and supportive environment

• Foster a positive work environment and promote a culture of teamwork, professionalism, and continuous improvement

• Provide an unsurpassed experience as prescribed by the company

Personal Leadership

• Thoroughly understand and implement all aspects of regulatory compliance and work with GM to manage all risks associated with running a privileged retail cannabis licensed dispensary.

• Utilize entrepreneurial skills to identify and capitalize on new business opportunities, innovate solutions, and navigate challenges.

• Be accountable for continuous management of cash handling

• Ensure all company policies and procedures are followed

• Successfully manage all aspects of the stores' operations

• Implement and enforce company policies, procedures, and compliance standards to ensure adherence to state regulations

• Stay up to date on industry trends, market dynamics, and regulatory changes to inform business decisions and drive innovation

• Drive to be their best self, continuously seeking feedback to improve performance, and being resilient and adaptable

• Do what it takes with integrity to get things done

• Other duties as assigned

Supervisory Responsibility

• Participate in the training and development of staff to enhance performance and service quality.

• Assist the GM with preparing performance evaluations and provide constructive feedback to team members.

• Assist the GM with preparation of disciplinary documents and performance evaluations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time as prescribed by the company.

Work Environment

• Retail Dispensary Store.

Physical Demands

• Must be able to lift as much as 40 pounds occasionally (100 pounds with assistance)

• Must be able to carry, bend, stand, file documents, lift, sit, climb, twist and perform other repetitive motions as needed.

• Entering text or data into a computer or other machine with a traditional keyboard.

Expected Hours of Work

• Must be able to work a flexible schedule, including nights and weekends.

Travel

• Periodic overnight travel required.

Desired Qualifications

• Bachelor's degree in business administration, retail management, or related field preferred

• OSHA 30 Certified

• Ability to use initiative and independent judgment appropriately

• Ability to work in a fast-paced, rapidly changing, and forward-thinking environment

• Ability to interpret, understand, and remain in compliance with all statutes, ordinances, regulations, standards, and laws

• Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures

• Ability to develop strategic sales plans and budgeting to ensure proper product mix and incorporation of new industry information

Benefits

• Competitive salary based on experience

• Comprehensive health and wellness benefits package

• Opportunities for career growth and advancement

• Employee discounts on cannabis products

• Positive and inclusive work culture

AAP/EEO Statement

• Deep Roots Harvest is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
• Must be 21 years of age

• 1 years of Retail Management Experience preferred, specifically in a high-growth, high-performing environment in multiple locations

• Demonstrated entrepreneurial spirit and the ability to innovate, take calculated risks, and drive business growth

• Proven experience establishing strategic goals with key stakeholders and monitoring company and individual performance through KPIs and other metrics

• Proficient in MS Office, highly proficient in MS Excel

• Willingness to travel domestically when the need arises

• Must maintain a high level of integrity, personal motivation, and sense of urgency

• Experience in a fast-paced and compliance-driven atmosphere

• Working knowledge of data analysis including labor workforce management analysis and performance/operation metrics

• Advance organizational stability through change and risk management while working as part of a team

• Lead the development and training of procedures that ensure critical deadlines are met on time and accurately

• Possess and demonstrate a genuine desire to provide excellent customer service to both internal and external customers

• Knowledge and understanding (or a high desire to learn) of medicine, specifically, must know various strains, genetics, THC content, and all relevant terminology

• Must pass all required background checks
• #ZR