What are the responsibilities and job description for the Box Office position at Deep Ellum Live LTD?
Box Officers work across three ticketing positions: ticket scanner, usher, and window seller.
Ticket Scanners:
-Work carefully and efficiently to get people's tickets scanned, so that fans can enter the venue as quickly as possible
-Use hand-held devices to process tickets
-Troubleshoot simple ticketing issues at the entry point
Ushers:
-Help fans locate their seats in reserved seating areas
-Ensure only fans with the right tickets are allowed into reserved seating areas
-Inform fans of potential seat upgrade opportunities
Window Sellers:
-Sell tickets for night of show, and future shows to fans
-Manage will call and guest list distribution
-Troubleshoot complex ticketing issues using ticketing software
Other Duties:
-Assist with pre-show venue set-up, and post-show venue teardown duties as needed
-Sweep, mop, and clean assigned areas post-show
-Aid in chair set-up for fully seated shows
-Work a variety of roles for occasional private events
-Provide excellent customer service in a fast-paced, sometimes stressful environment
Salary : $14