What are the responsibilities and job description for the Service Request Team Member position at DEEM LLC?
DEEM, LLC
Service Request Team Member - 2nd Shift
DEEM is currently seeking Service Request Team Members to work 2nd Shift. Our ideal candidate will have a strong phone customer service and dispatching experience. The ideal candidate will be flexible and easily able to work within a team, able to work in a fast paced environment and where quality and high achievement levels are important.
This is a full-time, second-shift position. Candidates must be available to work second-shift hours.
About Our Company:
DEEM, LLC is a commercial mechanical and electrical company offering HVAC, Plumbing, Electrical, Refrigeration, Industrial Piping, Building Automation, and Sheet Metal Installation and services. We are centrally located in Indianapolis, Indiana with satellite offices throughout the Midwest down to the southeastern United States.
Knowledge, Skills and Abilities:
- Experience in customer service / dispatching desired
- Answer customer and technician calls
- Input / record customer service calls via phone and email
- Responsible for dispatching on call service technicians
- Responsible for entering service work order notes
Minimum Requirements:
- High school diploma or equivalent required.
- 2 years of customer service experience required.
- Ability to communicate effectively with customers
- Excellent computer skills, especially in Microsoft excel
- Demonstrated ability to manage multiple requirements
- Strong Data Entry Skills
- Availability to work second shift.
Desired Requirements:
- Bachelor’s Degree in relative focus preferred
- Experience in commercial HVAC Billing and Quoting
Benefits:
- Medical / Dental / Vision Insurance
- Company Provided Critical Illness Insurance
- Optional Accident Insurance
- Paid Vacation (PTO - up to 3 weeks, based on number of years of industry field experience)
- Six paid Holidays
- Life Insurance
- Short Term and Long Term Disability Insurance
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $26