What are the responsibilities and job description for the Assistant Manager position at Dee Jay's QSR Inc - KFC?
KFC Assistant Manager
About the Job:
As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities.
Your presence across a variety of shifts is essential to leading the team and ensuring smooth operations. This role requires a regular and visible presence during day, evening, and weekend shifts, spread throughout the week. Schedules will be structured to support both operational needs and a sustainable work-life balance.
The Day-to-Day:
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
- Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary.
- Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
- Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
- Experience in restaurant/retail management experience.
- Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
- Ensure all employees receive proper training and resources.
- Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
- Lead efforts in individual and team recognition, collaboration and motivation.
- Identify and recruit exceptional talent, supporting the RGM in the hiring process.
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
- Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
- Competitive pay
- Bonus Eligible
- 2 weeks’ vacation
- Employee meal discount program
- Medical benefits
- Career advancement and professional development
- Scholarship opportunities
- Health and wellness programs
- Perks! Discounts on various offers
- Next Day pay available
- KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!