What are the responsibilities and job description for the Service Coordinator position at Dee Cramer Heating & Cooling?
Position Title
Service Coordinator
Department
Service
Schedule
Monday through Friday, 7:00 AM - 4:00 PM
Join Our Service Team!
What You'll Do
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Review daily job reports from previous day to be processed for billing.
- Work with technicians to finalize job information, including labor, parts, and notes before providing completed job summary to Service Biller
- Take incoming customer calls and build customer jobs
- Manage the dispatch board; scheduling technicians with customers to maintenance and service calls
- Forecast and schedule work for field technicians based on weather and workload
- Order parts/lifts and verify materials are ready before scheduling job
- Creating, verifying and processing electronic purchase orders
- Assist in quoting repairs
- Create new customers and properties
- Manage technician check out from projects
- Provide weekly reports to leadership
- Process and invoice repair quotes
- Follow-up with customers as needed
- Work with customers and suppliers on warranty items
- Follow-up on recommendations with technician to make sure all information is provided for quote
- Follow-up on quotes with customers that have not been approved.
- Perform additional duties and responsibilities as assigned.
Qualifications
Minimum Requirements
- High school diploma or equivalent required
- 2 years of administrative or customer service required
- Ability to work in a fast paced, team environment
- Customer-focused approach with the ability to communicate professionally
Preferred Qualifications
- Dispatching, call center, or facilities management experience
- Prior experience in HVAC
- Build Ops and/or Microsoft experience is a plus
Compensation & Benefits
- Competitive pay based on qualifications and experience.
- Comprehensive benefits package including Medical, Dental, Vision, Paid Time Off, Company-Paid Short-Term Disability, Long-Term Disability, and Life Insurance options.
- 401(k) plan and profit-sharing bonus opportunity.
- Paid holidays.
Why Dee Cramer?
For nearly 90 years, Dee Cramer has built its reputation on strong relationships, trusted expertise, and a commitment to doing things the right way. As a family-owned company, we foster a culture where teamwork, respect, and accountability are at the core of everything we do.
We believe our people are our greatest strength. That's why we provide the training, resources, and support employees need to be successful in their roles. When you join Dee Cramer, you'll become part of a team that values your contributions, encourages collaboration, and recognizes the impact you make every day.