Flex Administrative Specialist

Company Info:

Dedicated Financial GBC is a for profit, faith-based commercial finance portfolio servicing company founded in 2015. We are dedicated to using our business as a force for good. Each line of our business supports a non-profit with a focus on hunger, safety, and freedom. We believe in prioritizing people over profit and give our team the opportunity to make a significant impact in the world.

Position Summary:

The Flex Administrative Specialist is a flexible, cross-trained team member who provides operational and administrative support across two internal departments: Intake and UCC. This role shifts between departments based on daily business needs and workload priorities, ensuring continuity, accuracy, and efficiency across critical operational functions. The ideal candidate is highly adaptable, detail-oriented, and comfortable working across systems, data, and documentation-heavy processes. This role requires strong organizational skills, a client-focused mindset, and the ability to quickly pivot between tasks while maintaining accuracy and professionalism.

Core Responsibilities:

· Rotate between Intake and UCC teams based on daily operational needs and priorities

· Accurately manage data, documents, and records across multiple systems and platforms

· Follow established standard operating procedures (SOPs) and assist with process improvements as identified

· Maintain a high level of attention to detail when handling sensitive client, financial, or legal information

· Communicate professionally and timely with internal teams, clients, and external partners as appropriate

· Identify issues, discrepancies, or delays and escalate concerns to the appropriate team or leadership

· Support cross-functional collaboration to ensure smooth handoffs and workflow continuity

Departmental Responsibilities:

Intake Support

· Assist with the intake and onboarding of new client accounts

· Coordinate and support client data imports into internal systems while maintaining data integrity

· Collaborate with Sales, Client Success, and Operations to support onboarding workflows

· Troubleshoot and escalate data import or onboarding issues as needed

· Support documentation maintenance and adherence to intake-related SOPs

UCC Support

· Follow assigned account lists to prepare and process UCC enforcement documentation

· Gather required documents (UCCs, contracts, bank statements) from internal systems

· Review bank statements to identify payment processors

· Compile and merge documentation into single PDF files using Adobe

· Send UCC enforcement documentation to payment processors via appropriate channels

· Upload processor responses and documentation into internal systems

· Respond to internal requests related to UCC releases, second demands, or expedited enforcement

Key Competencies:

· Adaptability & Flexibility: Comfortable shifting priorities and responsibilities daily

· Attention to Detail: Demonstrates accuracy when handling data, documentation, and sensitive information

· Organization: Manages multiple workflows while meeting deadlines

· Technical Proficiency: Comfortable navigating Excel, Adobe, Word, Outlook, and internal CRM systems

· Communication: Strong written and verbal communication skills with clients and internal stakeholders

· Problem Solving: Able to identify issues and take appropriate action or escalate when necessary

· Professional Judgment: Handles confidential and regulated information responsibly

Qualifications:

· High School Diploma or equivalent required

· 3 year of administrative or office experience required

· Experience with Microsoft Office Suite, particularly Excel

· Prior experience in one or more of the following areas is preferred:

o Client intake or onboarding

o Data entry or document processing

o Legal office or litigation support

o UCC, collections, or financial documentation workflows

· Strong data entry and document management skills

Benefits:

Medical, dental and vision insurance; complimentary group life insurance and short-term disability; retirement plan with up to 7% match; gym and mental health copay reimbursement; complimentary family chiropractic; Financial Peace University tuition reimbursement; volunteer time off; paid time off; paid birthday time off; Dedicated to Serve events and employee activities.

Social and Environmental Impact

Dedicated is proud to sponsor several Non-Profit Organizations (“NPOs”) through the revenue generated by our team as well as the efforts of our entire workforce. At Dedicated, we believe business has the greatest opportunity to change the world and we’re taking the steps to prove it. Some of the NPOs we partner with include Feed My Starving Children, Restavek Freedom, Folds of Honor, Small Sums, ManUp Club, Cradle of Hope, American Gold Star Mothers, createMPLS, Healing Haiti, Thorn, Cookies for Kids’ Cancer, Make-A-Wish, and Love Life Now.

For more information about our mission or the mission of some of the NPOs we support, visit: https://www.dedicatedgbc.com/mission

Dedicated Financial GBC is an equal opportunity employer.

Dedicated Financial GBC offers Federal and State (MN) FMLA Leave to all eligible team members. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $23 - $25