Collections 3rd Party Manager

Company Info:

Dedicated Financial GBC is a for profit, faith-based commercial finance portfolio servicing company founded in 2015. We are dedicated to using our business as a force for good. Each line of our business supports a non-profit with a focus on hunger, safety, and freedom. We believe in prioritizing people over profit and give our team the opportunity to make a significant impact in the world.

Position Summary:

The Collection Manager is accountable for administrative collection duties, escalations, and client-facing activities, collection calls, and team member coaching. The Collection Manager reports to the VP of Collections and is responsible for supporting all efforts toward team development and team leadership, as directed by the VP of Collections.

Key Responsibilities:

· Coordinate with internal partners around the status of client files upon request.

· Respond to and address inquiries from various business units throughout the organization.

· Review and push back on compromise settlement offers submitted by a collector.

· Recommend acceptance of compromise settlement offers to the clients.

· Provide guidance or best practices to individual collectors upon request.

· Assist with escalated accounts as needed.

· Collaborate with the other Managers to optimize the overall performance of collections at Dedicated.

· Other duties as assigned.

Key Competencies:

· Strategic Collections Leadership: Ability to design and execute high-impact recovery strategies across collections, litigation, and asset management to maximize results and client value.

· Regulatory & Risk Management: Deep understanding of commercial collections laws and litigation practices, with a strong focus on compliance, risk mitigation, and ethical operations.

· Operational & Financial Acumen: Strong grasp of portfolio performance, KPIs, budgeting, and forecasting to drive efficiency, profitability, and scalable growth.

· People Leadership: Proven ability to lead, mentor, and develop managers and cross-functional teams while fostering accountability and performance culture.

Requirements:

· 2 years of management experience in debt collections or 5 years of general management experience.

· Proven track record of project management and successful completion in a collections environment.

· Strong working knowledge of commercial collections laws and compliance.

· Demonstrated ability to lead and manage teams.

· Strong communication and management skills.

· Intermediate Microsoft Excel, Microsoft Power BI, and other Office product experience.

Benefits:

Medical, dental and vision insurance; complimentary group life insurance and short-term disability; retirement plan with up to 7% match; gym and mental health copay reimbursement; complimentary family chiropractic; Financial Peace University tuition reimbursement; volunteer time off; paid time off; paid birthday time off; Dedicated to Serve events and employee activities.

Social and Environmental Impact

Dedicated is proud to sponsor several Non-Profit Organizations (“NPOs”) through the revenue generated by our team as well as the efforts of our entire workforce. At Dedicated, we believe business has the greatest opportunity to change the world and we’re taking the steps to prove it. Some of the NPOs we partner with include Feed My Starving Children, Restavek Freedom, Folds of Honor, Small Sums, ManUp Club, Cradle of Hope, American Gold Star Mothers, createMPLS, Healing Haiti, Thorn, Cookies for Kids’ Cancer, Make-A-Wish, and Love Life Now.

For more information about our mission or the mission of some of the NPOs we support, visit: https://www.dedicatedgbc.com/mission

Dedicated Financial GBC is an equal opportunity employer.

Dedicated Financial GBC offers Federal and State (MN) FMLA Leave to all eligible team members. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Referral program
• Vision insurance

Application Question(s):

• Briefly summarize your leadership experience in a Collections environment.

Work Location: In person

Salary : $65,000 - $75,000