Healthcare Account Manager

Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).

The Healthcare Account Manager is responsible for the performance of one or more Federal contracts across various time zones and locations. Overall duties focused on the timely fulfillment of assigned contract requirements and maintaining strong customer relationships while effectively addressing any customer concerns. Duties include the recruitment/hiring of qualified candidates, monitoring contract employee performance, resolving any contract or performance issues and coaching support team members. Healthcare Account Managers must be highly organized, dedicated, and able to handle a variety of duties simultaneously.

Duties/Responsibilities

• Formulate/Implement plans to effectively meet assigned Federal contract requirements to include quality staffing, personnel management, deliverables and risk management
• Manage large teams of contracted personnel at multiple customer locations
• Work with support teams from recruitment through hiring to promptly fill contract positions with exceptional healthcare and healthcare support personnel
• Develop, post, and oversee job requisitions for contract positions
• Recruit, interview and hire personnel to fill contract positions
• Collect and submit all credential/security/occupational health paperwork to proper authorities
• Ensure effective and thorough onboarding of contracted staff into customer locations
• Maintain effective contract personnel management and follow up with documented conversations for engagement and purposeful reporting
• Provide effective management of supply vendors and associated contract personnel to include resolution of any issues.
• Conduct meetings/visits to remain engaged with the customer and employees
• Provide recommendations for the management and improvement of processes required to efficiently execute contracts
• Assist with efforts to grow the business lines in assigned area
• Respond to service requests, inquiries and concerns promptly and graciously, with a client/stakeholder-centered mentality and appropriate discretion
• Create action plans to correct any issues to create a sustainable operation
• Maintain meticulous data entry of candidate/contract personnel information, timesheets and project information
• Provide the Operations Manager with high level of information about the projects, customer issues/actions and staffing
  
  

Qualifications

• 5 years of project/account management experience (healthcare industry preferred)
• Bachelor's degree in Business, Healthcare or Technical area; alternatively Associate degree plus 5 additional years of experience
• Experience managing Federal contracts (Preferred)
• Exceptional written and verbal communication skills
• Exemplary interpersonal relations
• Excellent problem solving, critical thinking, and organizational skills
• Work Location: Hybrid and/or remote