Private Pay Collections / Cash Posting Specialist

We are seeking a Private Pay Collections Specialist to join our Revenue Cycle Team at our Sharonville Headquarters. The Private Pay Collections Specialist plays a critical role in managing and recovering outstanding debts from private clients while maintaining positive relationships and upholding DeCoach's reputation. This position requires a strategic approach to collections, balancing assertiveness with empathy to effectively negotiate payment plans and resolve disputes. The specialist will work closely with clients to understand their financial situations and provide tailored solutions that facilitate timely payments. Additionally, the role involves detailed record-keeping and reporting to ensure compliance with legal and regulatory standards. Ultimately, the Private Collections Specialist contributes to the company’s financial health by maximizing recovery rates and minimizing losses through professional and ethical collection practices.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 2 years experience in debt collection, accounts receivable, or a related financial role.
• Strong knowledge of debt collection laws and regulations in the United States.
• Excellent communication and negotiation skills.
• Proficiency with collection software and Microsoft Office Suite.

Preferred Qualifications:

• Experience working with private or high-net-worth clients.
• Familiarity with CRM systems and advanced data management tools.
• Background in financial services or banking industry.
• Demonstrated ability to handle sensitive financial information with discretion.

Responsibilities:

• Contact private clients via phone, email, and written correspondence to collect outstanding payments.
• Negotiate payment arrangements and settlements that align with company policies and client capabilities.
• Maintain accurate and up-to-date records of all collection activities and client communications.
• Investigate and resolve client disputes or billing issues in a timely and professional manner.
• Collaborate with internal departments such as legal, finance, and customer service to support collection efforts.
• Ensure compliance with all federal, state, and local regulations governing debt collection practices.
• Prepare regular reports on collection status, trends, and recovery performance for management review.

Payment Posting

• Post insurance payments (ERA/EOB)
• Post patient payments (cash, check, credit card, portal)
• Ensure payments are applied to correct accounts and charges

Adjustment Posting

• Apply contractual adjustments based on payer agreements
• Post denials using correct reason codes (CARC/RARC)
• Record patient responsibility (copays, deductibles)

Benefits:

• Medical, Dental and Vision Benefits
• Yearly Merit Raises
• A Company Matched 401(k) plan
• Tuition Reimbursement
• STAR Eligible Facilities to Assist with Student Loan Forgiveness
• PTO and Paid Holidays
• Opportunities for Advancement