Medical Receptionist

About the Role:

DeCoach Recovery Centre, a local leader in addiction treatment, is hiring for a Medical Receptionist to work at our Xenia location. The Medical Receptionist serves as the first point of contact for patients and visitors in a healthcare setting, ensuring a welcoming and efficient experience. This role is critical in managing patient flow, scheduling appointments, and maintaining accurate records to support clinical operations. The Medical Receptionist facilitates communication between patients, medical staff, and insurance providers, contributing to the smooth functioning of the medical office. Attention to detail and confidentiality are paramount, as the role involves handling sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Receptionist plays a vital role in enhancing patient satisfaction and supporting the overall effectiveness of healthcare delivery.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare environment preferred.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with computer systems and electronic health record (EHR) software.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Experience with insurance verification and billing processes.
• Familiarity with HIPAA regulations and patient privacy standards.
• Multilingual abilities to assist a diverse patient population.
• Advanced proficiency in scheduling software and office productivity tools.

Responsibilities:

• Greet and check in patients promptly and courteously upon arrival.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls, respond to inquiries, and direct calls to appropriate medical personnel.
• Verify patient insurance information and assist with billing and payment processing.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
• Coordinate patient flow by communicating with medical staff regarding patient arrivals and delays.
• Manage administrative tasks such as filing, faxing, and handling correspondence related to patient care.
• Assist patients with completing necessary forms and provide information about office policies and procedures.

Benefits:

• Medical, Dental and Vision benefits 
• Company Paid Life Insurance Policy
• Company Matched 401(k) plan
• Tuition Reimbursement 
• Paid Holidays and PTO
• Opportunities for Advancement
• STAR Eligible Facilities 
• Yearly Merit Raises