Wellness Coordinator

Do you want to be part of a practice that is genuinely changing the way people experience healthcare?

Are you someone who naturally takes ownership, notices the details, and makes people feel cared for from the moment they walk through the door?

Do you thrive in fast-paced environments where warmth, professionalism, and high standards all matter equally?

1. ABOUT US

Declare Wellness Center is an independent functional medicine practice in Murrells Inlet, SC, specializing in bioidentical hormone replacement therapy (BHRT), hormone optimization, and membership-based wellness care. Founded by Dr. Craig Cohen DC, FNP and Amanda Cohen, Declare was built around a simple belief: patients deserve a healthcare experience that is personal, proactive, and focused on addressing the root cause - not just managing symptoms.

We are a fast-growing practice known for creating a patient experience that feels warm, encouraging, thorough, and deeply relational. Every member of our team plays an important role in helping patients feel supported from their very first interaction with the practice.

Our mission is to inspire, encourage, and lead people to a better destination in their health.

Learn more at https://declarewellnesscenter.com/

2. OUR CORE VALUES

Everything we do - from the way we care for patients to the way we work as a team — is guided by a shared set of values:

Patients Come First - Every interaction matters. We aim to make patients feel welcomed, cared for, supported, and genuinely seen from the moment they walk through the door.

Take Ownership - We do not wait to be told what needs to be done. We are proactive, dependable, and willing to step in wherever needed.

Walk the Walk - We believe in health optimization and wellness not just professionally, but personally. We value people who genuinely live the lifestyle they promote.

Bring Energy & Excellence - We move with purpose, work hard, and hold ourselves to a high standard. We care deeply about the quality of the experience we create.

Celebrate Progress - Whether it is a patient win, a team achievement, or a small breakthrough, we believe progress deserves to be recognized and celebrated.

3. ABOUT THIS POSITION

The Wellness Coordinator is a central role at Declare Wellness Center, responsible for managing the day-to-day operations of the front office and serving as the first point of contact for every patient who calls, walks in, or reaches out to the practice. This person plays a key role in shaping the patient experience and ensuring the practice operates smoothly, professionally, and efficiently each day.

Beyond scheduling, patient communication, and front desk operations, this person will develop a strong understanding of our programs and membership model, becoming a trusted and reliable presence for patients throughout their experience with the practice.

In your first 90 days, success looks like confidently running the front office independently, building strong relationships with patients and the team, and maintaining a level of professionalism and organization that allows the clinical team to operate effectively and efficiently.

4. KEY RESPONSIBILITIES

Patient Experience & Front Desk Operations

• Own the front desk experience end-to-end - greeting patients, managing check-in and check-out, and ensuring every interaction reflects the standard of care Declare is known for.

• Serve as the primary point of contact for patient communication via phone, text, and email - responding with urgency, warmth, and professionalism.

• Manage patient and provider scheduling with accuracy, proactively anticipating and resolving scheduling conflicts.

• Create a welcoming, proactive, and organized patient experience from the moment patients arrive.

Office Operations & Administration

• Maintain accurate patient records, intake documentation, and data within the EMR system.

• Manage office supplies, supplements, and daily operational logistics to ensure the practice runs efficiently and without interruption.

• Execute established front desk workflows consistently and thoroughly, understanding both the process and the purpose behind it.

• Identify operational gaps early and communicate clear, actionable solutions to leadership.

Systems & Process Ownership

• Refine and maintain SOPs, checklists, and operational templates to support consistency and efficiency across front office operations.

• Create new documentation as workflows evolve and new systems or processes are introduced.

• Evaluate current workflows from a hands-on operational perspective and implement improvements in alignment with leadership.

Team Communication & Support

• Participate in daily morning huddles, arriving prepared with schedule updates and relevant patient information for the day.

• Communicate patient concerns, scheduling conflicts, and operational updates promptly and professionally to clinical staff and leadership.

• Ensure all tasks, follow-ups, and communications are completed thoroughly and consistently.

• Provide administrative and operational support to leadership as the practice continues to grow.

5. SKILLS & QUALIFICATIONS

Required

Preferred (Nice to Have)

• 3 years of experience in a customer-facing or office management role - strong customer service skills are essential, not optional
• Exceptional verbal and written communication skills - clear, confident, and professional in every interaction
• Strong technology aptitude with the ability to learn new systems quickly - Google Suite, scheduling platforms, and EMR systems
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously without sacrificing accuracy
• Composed, professional, and reliable under pressure - consistently, not just on good days
• Experience in a medical, wellness, or holistic healthcare environment
• Familiarity with EHR or EMR systems
• Experience creating or refining SOPs, checklists, or operational workflows
• Background in office management with an operational improvement focus
• Personal interest in health, wellness, or integrative medicine

6. YOU ARE THE RIGHT FIT IF YOU…

• Naturally connect with people and create an environment where patients feel welcomed, comfortable, and cared for.

• Communicate with professionalism, confidence, and clarity - even in fast-paced or high-pressure situations.

• Take ownership without needing constant direction and consistently follow through on responsibilities.

• Hold yourself to a high standard, value organization and attention to detail, and take pride in doing things well.

• Receive feedback with a growth mindset and actively look for ways to improve and contribute to the team.

• Bring positive energy, reliability, and professionalism to the workplace every day.

• Are looking for a long-term opportunity to grow within a mission-driven practice.

7. COMPENSATION & BENEFITS

Pay: $25.00 - $32.00 per hour, based on experience

Bonus Structure: Performance-based bonus; eligible after the 90-day introductory period

Schedule: Monday, Wednesday, Thursday, 8:00 AM - 4:30 PM | Tuesday 8:00 AM - 7:30 PM | Fridays required during initial onboarding and training | No holidays

Location: In-Person - Murrells Inlet, SC

Benefits Include:

• PTO
• Access to Declare Wellness Center programs and team resources

A note on benefits: Declare Wellness Center is a small, independent practice, which means we do not currently offer employer-sponsored health insurance.

We want to be transparent about this upfront so you can make an informed decision before investing time in our hiring process.

Our team members typically obtain coverage through a spouse or partner, the ACA marketplace, or a health-sharing plan, and we’re happy to discuss these options during the interview process.

If securing employer-sponsored health insurance is essential for you, this role may not be the right fit and we completely understand and respect that.

8. WHAT SUCCESS LOOKS LIKE HERE

You know you are thriving in this role when the front office runs smoothly and independently, patients feel welcomed and cared for from their very first interaction, and scheduling, communication, and operational systems are handled with professionalism and consistency.

By the 90-day mark, success looks like full ownership of the front desk, a strong understanding of Declare’s workflows and standards, and the ability to proactively identify solutions and improvements without constant oversight. When the clinical team can focus fully on patient care because the front office is operating seamlessly, that is what success looks like in this role.

9. HOW TO APPLY

We want to get a sense of who you are before we meet. Please submit a short Loom video (2–3 minutes) along with your current resume, answering the following two questions:

• Tell us about yourself and what draws you to a role in a health and wellness environment - what about Declare specifically speaks to you?
• Describe a time you had to manage a difficult patient, client, or customer interaction. What was your approach and what was the outcome?

Send to: careers@declarewellness.com

Learn More: declarewellnesscenter.com

Applications are reviewed on a rolling basis. Candidates who submit a Loom video will be prioritized for screening.

Pay: $25.00 - $32.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience:

• Customer service: 3 years (Required)
• Operations management: 3 years (Required)

Ability to Commute:

• Murrells Inlet, SC 29576 (Required)

Work Location: In person

Salary : $25 - $32