What are the responsibilities and job description for the Office Coordinator position at Decksouth?
CURRENT REALITY
Ever worked somewhere where the office role feels like an afterthought?
Leadership doesn't communicate clearly.
You're expected to "just handle it" with no authority.
You spend your days reacting to problems instead of preventing them.
And even though you're capable of helping the business move forward, you're stuck answering phones and pushing paperwork.
You know you're capable of more.
You naturally notice what needs to happen next.
You follow up without being asked.
You don't wait for someone else to solve problems.
You enjoy creating order, keeping people accountable, and helping projects move forward.
A BETTER FUTURE
At Decksouth, the office is the operational backbone of the business.
This role is not about sitting behind a desk waiting for work to arrive.
It's about helping projects, customers, vendors, and teammates stay aligned from the first phone call through project completion.
You'll work closely with ownership, sales, production, and clients to keep opportunities moving and prevent things from falling through the cracks.
You'll have ownership.
You'll be trusted.
And you'll play a critical role in helping a growing company deliver an exceptional customer experience.
We run on accountability, communication, and continuous improvement.
If you're the type of person who naturally asks, "What's next?" and "How can we make this better?" you'll fit right in.
THE OPPORTUNITY
We're hiring an Office Administrator / Operations Coordinator to help keep our sales and production teams organized, prepared, and moving forward.
Day-to-Day Responsibilities
- Answer incoming customer inquiries and route opportunities appropriately
- Schedule appointments and manage calendars
- Maintain JobTread and project records
- Coordinate permits, documentation, and project setup
- Order materials and confirm supplier deliveries
- Follow up with customers, vendors, and team members
- Track project readiness and proactively identify missing items
- Support showroom operations and customer visits
- Help improve systems and processes as the company grows
Ultimately Your Job Is Simple
Keep opportunities moving.
Keep projects organized.
Make sure nothing falls through the cracks.
HOW SUCCESS IS MEASURED
- Leads are contacted quickly and consistently followed up with
- Customers feel informed and cared for throughout the process
- Upcoming projects are fully prepared before production begins
- JobTread files are accurate and organized
- Permits, documents, and materials are completed on time
- Team members know what is expected and when
- Problems are identified before they become emergencies
- Opportunities don't get lost due to lack of follow-through
YOU'D BE A GREAT FIT IF
- You are naturally proactive
- You don't wait to be told what to do
- You enjoy following up and keeping things moving
- You are highly organized but not rigid
- You communicate confidently with customers and teammates
- You take ownership when something needs attention
- You enjoy improving systems and processes
- You thrive when juggling multiple priorities
- You get satisfaction from helping a team win
THIS ROLE IS NOT FOR YOU IF
You prefer to only complete assigned tasks
You need constant supervision
Following up feels uncomfortable
You avoid difficult conversations
You struggle to stay organized when multiple priorities compete for your attention
You prefer routine over problem-solving
You are waiting for someone else to take initiative
OUR IDEAL CANDIDATE
This person is equal parts organizer and initiator.
They're not a micromanager.
They're not a bureaucrat.
They're not waiting for permission.
They naturally ask:
What needs to happen next?
Who am I waiting on?
What deadline is approaching?
What could fall through the cracks?
How do I move this forward?
They create momentum while keeping the details organized.
COMPENSATION
Starting salary: $40,000 annually based on experience
Performance bonuses available
Growth opportunities available as responsibilities expand
Long-term advancement opportunities for the right person
NEXT STEPS
Email your resume to:
jobs@decksouth.com
Qualified candidates will be asked to:
- Complete a few screening questions
- Submit a short 2-minute video introduction
- We review every application carefully and will reach out to candidates who appear to be a strong fit.
Thank you for your interest.
Visit Decksouth.com to learn more about who we are and the work we do.
Benefits:
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance
- Work Location: In person