What are the responsibilities and job description for the Overnight Service Call Coordinator position at Decker Truck Line, Inc.?
Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! Becoming part of the Decker family means becoming part of an award-winning company that also won the "Elite Fleet" award in 2026 and the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee’s “Transportation Supplier of the Year” Award.
We are currently looking for an onsite Service Call Office Coordinator to join our Maintenance Support Department. 12 hour shifts! Shift available 6pm-6am with rotating days, 3 days one week (36 hours) and 4 days (48 hours) the next! Every other weekend OFF! 8 hours of OT every other week! You end up only working 6 months of the year with a schedule like that! Service Call Office Coordinators are responsible for managing and closing service calls for our Drivers. Requires strong computer skills, excellent organizational skills, and some mechanical knowledge.
A day in the life of a Decker Service Call Office Coordinator looks like:
We are currently looking for an onsite Service Call Office Coordinator to join our Maintenance Support Department. 12 hour shifts! Shift available 6pm-6am with rotating days, 3 days one week (36 hours) and 4 days (48 hours) the next! Every other weekend OFF! 8 hours of OT every other week! You end up only working 6 months of the year with a schedule like that! Service Call Office Coordinators are responsible for managing and closing service calls for our Drivers. Requires strong computer skills, excellent organizational skills, and some mechanical knowledge.
A day in the life of a Decker Service Call Office Coordinator looks like:
- Assisting our drivers via phone and computer with service issues, breakdowns, repairs, and emergencies when on the road
- Scheduling repairs according to urgency
- Communicating with drivers, service providers, and operations about locations of equipment and load movements associated with breakdowns
- Documenting all information related to breakdowns and repairs in our computer system
- Phone and computer work involving invoicing, purchase orders, and data entry
- Other duties as assigned
- Must have excellent data-entry and prioritization skills and be able to work in a fast-paced but professional work environment.
- Excellent written and verbal communication skills, customer service as well as computer proficiency are also required.
- Background in Transportation and/or Mechanics is required/highly preferred
- A competitive wage paid weekly
- Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
- 401(k) with an Employer Match!
- Flexible Spending Accounts for both Medical and Dependent Care Expenses
- One week of PTO upon hire; another week at 6 months and then annually thereafter!
- Paid Holidays and more!