What are the responsibilities and job description for the Customer Service Representative - Load Planner position at Decker Truck Line, Inc.?
Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! Becoming part of the Decker family means becoming part of an award-winning company that also won the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee’s “Transportation Supplier of the Year” Award.
Decker Truck Line, Inc. has an opportunity available for a self-motivated and tech-savvy individual to join our team at our beautiful Fort Dodge Headquarters as a Customer Service Representative. Great full-time first shift schedule of Monday-Friday 7am-4pm!
A day in the life of a Customer Service Representative looks like:
- Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention
- Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs
- Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity
- Managing trailer pool balances at all customer facilities and drop yards
- Assisting with swaps/repowers to improve operations and meet customer requirements and expectations
- Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner
- Other duties as assigned
Customer Service Representative Must Haves:
- The openness and comfort to utilize process / technology
- Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time
- Excellent communication, analytical, problem solving and decision-making skills
- The ability to multi-task in a fast-paced environment
- A background in MS Office
- Desire to help customers, drivers and the company succeed
Customer Service Representative Nice to Haves:
- 2-year AA or AS degree and directly related experience preferred
- Experience with McLeod/TMS, EDI, and independent web-based systems
What You Get From Decker:
- A competitive salary paid weekly PLUS a quarterly performance bonus!
- Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance!
- Flexible Spending Accounts for both Medical and Dependent Care Expenses!
- One week of PTO upon hire; another week at 6 months and then annually thereafter!
- Paid Holidays, 401(k) with an employer match and more!
Equal Opportunity Employer