What are the responsibilities and job description for the Customer Service Representative position at Decca Consulting?
Schedule: Monday - Friday
Hours: 8:00 AM - 5:00 PM
Interview Process: Microsoft Teams Interview
Position Summary
We are seeking a motivated and detail-oriented Customer Service Representative I to join our Sales Support team. This entry-level position provides direct administrative and customer support to Account Executives and Cruise Bid Specialists. The role is heavily focused on data entry, order processing, and maintaining accurate customer information within company systems and customer portals.
The ideal candidate will be comfortable working in a fast-paced environment, handling a high volume of purchase orders, and communicating effectively with internal teams. Training will be provided on company processes and systems.
Key Responsibilities
- Provide daily support to assigned Account Executives and Cruise Bid Specialists.
- Process and enter a large volume of customer purchase orders accurately and efficiently.
- Complete order finalization within customer portals.
- Perform extensive data entry and maintain accurate customer records.
- Communicate regularly with Account Executives regarding order status and customer needs.
- Review documentation for accuracy and completeness before processing.
- Respond to internal inquiries and provide administrative support as needed.
- Maintain organized electronic records and files.
- Assist with special projects and additional administrative duties as assigned.
Required Qualifications
- High School Diploma or GED.
- Strong data entry and keyboarding skills.
- Proficiency in Microsoft Office, including basic Excel knowledge.
- Strong telephone and communication skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Ability to sit and work at a computer for extended periods.
- Strong attention to detail and accuracy.
Preferred Qualifications
- 3 years of customer service, administrative support, data entry, or related experience.
- Experience processing purchase orders or working within customer portals.
- Previous sales support or order management experience.
Top Qualities for Success
- Strong typing and data entry skills with a focus on accuracy.
- Basic Microsoft Excel and Microsoft Office proficiency.
- Ability to stay organized and manage a high volume of work in a fast-paced environment.
Experience Level
- Entry-Level to Early Career
- Customer service, administrative, data entry, or sales support experience preferred.
Salary : $20