Teller

Position Title: Teller

Reports To: Branch Manager

Position Summary

Represents Decatur County Bank / West TN Bank in a courteous and professional manner while delivering prompt, efficient, and accurate service on all teller transactions. This position is responsible for the day-to-day service and sales functions required to sustain a high standard of customer satisfaction for consumer and commercial customers, including operational duties, referral activity, and quality control functions as assigned.

Essential Duties and Responsibilities

• Maintains a working knowledge of retail products, services, procedures, and regulations applicable to teller operations
• Identifies customer financial needs and refers appropriate Bank products and services accordingly
• Processes all teller transactions accurately, including deposits, withdrawals, cash advances, issuance of cashier's checks, and night depository and mail deposits
• Balances teller drawer, vault, and ATM daily and resolves discrepancies within the same business day
• Opens and closes the branch in accordance with established security procedures
• Handles large cash transactions in compliance with BSA/AML requirements, including CTR thresholds and dual control procedures
• Assists with branch audits and the preparation of branch reports
• Participates in branch and all-staff meetings, including training sessions, to remain current on policies, procedures, compliance requirements, and promotional campaigns
• Performs additional teller line duties as assigned by Branch Management

Essential Knowledge, Skills & Abilities

• Communicates clearly and professionally, both orally and in writing
• Exercises sound, independent judgment in resolving problems and escalates issues appropriately
• Organizes and prioritizes work to meet deadlines under time constraints
• Manages multiple responsibilities simultaneously while maintaining a high level of accuracy
• Performs duties independently with minimal supervision
• Maintains a professional, customer-focused demeanor at all times
• Reads, comprehends, and applies instructions furnished in written, oral, or diagram form
• Demonstrates proficiency in Microsoft Office applications

Physical Requirements

• Requires the ability to stand for extended periods throughout branch hours
• Requires the ability to lift up to 25 lbs (coin and cash bags)
• Requires manual dexterity sufficient for cash handling and keyboard use

Qualifications

• High School Diploma or GED required
• Minimum one year of banking and customer service experience preferred

Equal Employment Opportunity

Decatur County Bank / West TN Bank is an Equal Opportunity Employer. Reasonable accommodations are available to qualified individuals with disabilities upon request.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person