What are the responsibilities and job description for the Hotel Front Desk position at Decatur Conference Center and Hotel?
Job Title: Hotel Front Desk Agent
Location: Decatur Conference Center and Hotel - Decatur, Illinois
Job Type: Part-time (Day or Evening Shift)
About Us:
The Decatur Conference Center and Hotel is a premier destination for both business and leisure travelers, offering world-class accommodations, conference facilities, and exceptional guest service.
Job Summary:
Front Desk Agent
We are seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and delivering an exceptional guest experience from arrival to departure.
What You’ll Do:
- Welcome guests with a warm, professional demeanor and efficiently manage check-ins and check-outs
- Handle reservations, cancellations, and room assignments
- Respond to guest inquiries, requests, and concerns
- Process payments and verify credit card transactions
- Maintain up-to-date and accurate guest records using hotel management software
- Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
- Support team members and other departments to ensure smooth daily operations
What We’re Looking For:
- Previous hotel front desk experience required
- Experience with hotel management systems required
- Strong customer service and communication skills
- Professional appearance and positive attitude
- Flexible availability, including evenings, weekends, and holidays
Why Join Us?
- Competitive pay
- Supportive team environment
- Opportunities for growth and advancement
Benefits:
- Competitive pay
- Opportunities for growth and advancement within the hotel industry
- A positive and supportive work environment
How to Apply:
If you’re ready to be part of an exciting and dynamic team at the Decatur Conference Center and Hotel, please submit your resume. We look forward to hearing from you!
Pay: $16.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16