What are the responsibilities and job description for the Orthodontic Treatment Coordinator position at DECA Dental Group?
At Ideal Dental, we’re on a mission to revolutionize dental care—and we want you to be part of the journey! As one of North America's fastest-growing dental groups, we're driven by our vision to provide exceptional, comprehensive dental services all under one roof. Established in 2008, we’re proud to be clinician-founded and clinician-led, with a focus on patient-centered care and an unwavering commitment to innovation and growth.
As an Orthodontic Treatment Coordinator at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.
What You’ll Do
At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.
As an Orthodontic Treatment Coordinator at Ideal Dental, you will play a key role in delivering exceptional care and support to both our patients and dental team. You’ll be empowered with the training, tools, and resources to advance your career while making a real difference in the lives of those you serve. Every day, you’ll help create beautiful smiles and contribute to the health and well-being of the community.
What You’ll Do
- Treatment Plan Presentation: Meet with patients after their clinical exam to explain the recommended treatment plan in clear, easy-to-understand language. This includes detailing the procedures, the reasons they are needed, and the expected outcomes.
- Discuss the cost of treatment and present financial options.
- Work with patients to verify insurance benefits, handle pre-authorizations, and explain what their insurance will and will not cover.
- Address patient anxieties and objections about treatment, helping them feel comfortable and confident in their decision.
- Coordinate and schedule appointments for all phases of treatment, including follow-ups.
- Maintain and update patient records, ensuring all financial and treatment information is accurate.
- Welcome patients to our office in a warm and pleasant manner while maintaining multiple phone lines and checking in and checking out patients.
- Present and create treatment plans.
- Handle and communicate patient financial arrangements.
- Maintain and fill appointment schedule.
- Communication with general teams.
- All other duties as assigned.
- Minimum of 1 year of Orthodontic front office experience required.
- Experience with treatment plans required.
- Insurance verification experience required.
- Digital practice software experience.
- Must be willing to travel within assigned areas
At Ideal Dental, we’re committed to helping you grow professionally, providing you with opportunities to expand your skills, work with cutting-edge technology, and make a lasting impact on your patients. If you’re passionate about dental care, thrive in a dynamic, supportive environment, and want to be part of a team that values both excellence and compassion, this is the place for you.
- Medical insurance.
- Discounted dental benefits for the employee, their spouse, and dependent children.
- Paid holidays.
- Paid Time Off (PTO).
- 401K.
- Employee scholarship program.