What are the responsibilities and job description for the Collection Specialist position at Debt Collection Partners?
Job Summary
We're looking for a motivated, professional, and detail-oriented Collection Specialist to help manage customer accounts, resolve outstanding balances, and maintain positive customer relationships.
Responsibilities
- Manage and oversee collections accounts, including medical billing and accounts payable processes, ensuring timely recovery of outstanding balances.
- Conduct debt collection negotiations with clients via phone communication, demonstrating excellent phone etiquette and customer service skills.
- Negotiate payment arrangements and follow up on commitments
- Meet collection and performance goals
- Ensure compliance with consumer protection laws, financial regulations, and industry standards related to debt collection and financial regulatory compliance.
- Handle confidential information with integrity while communicating effectively with clients to resolve overdue payments or billing disputes.
- Excellent phone etiquette combined with effective communication skills for client interaction and dispute resolution.
- Professional, confident and persistent approach
- Comfortable working independently and as part of a team
Pay: $15.00 - $23.00 per hour
Expected hours: 32.0 – 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Work Location: Hybrid remote in Westover, WV
Salary : $15 - $23