What are the responsibilities and job description for the Venue and Guest Experience Manager position at Dear Irving Gramercy?
Dear Irving Gramercy, an upscale, high-energy cocktail bar and private event space , is seeking a poised and passionate Venue and Guest Experience Manager to join our leadership team. We specialize in delivering unforgettable guest experiences through impeccable service, inventive cocktails, and a vibrant, elegant atmosphere.
We are looking for a natural leader with hospitality experience—someone who thrives on the floor, connects easily with guests, and inspires excellence in those around them.
This is an exceptional opportunity for individuals currently working as a Maitre D’, Head Bartender, Lead Host, or in a comparable front-of-house leadership role who are ready to advance their career. With our training and support, we will help you develop the tools needed to become an outstanding manager and a strong, confident leader in the hospitality industry.
If you do not have prior experience in hospitality or customer-facing service roles, we kindly ask that you do not apply.
Position Responsibilities
- Lead the floor during service, ensuring smooth operations and attentive service at every table.
- Support and empower staff to meet performance standards with grace and enthusiasm.
- Act as a visible point of contact for guests, handling concerns with professionalism and warmth.
- Coordinate and execute private events with precision and polish.
What We’re Looking For
- A polished, professional demeanor and exceptional interpersonal skills
- A minimum of 2 years of experience in hospitality leadership or customer service
- Strong communication and organizational skills
- A detail-oriented and proactive approach to service
- Availability to work evenings and weekends
Required Certifications
- NYC DOH Food Handler’s Certificate (required)
- TIPS certification (optional at hire; provided upon employment if needed)
Technology Skills
- Comfortable with Microsoft Office
- Familiar with POS systems and reservation platforms like Resy or OpenTable
- Familiar with Tripleseat
Compensation & Benefits
- Salary: $69,000 – $73,000, commensurate with experience
- Health and dental insurance
- Paid time off
- Paid training
- Employee discounts
Join a team that values ambition, professionalism, and heart. At Dear Irving Gramercy, we don’t just offer a job—we offer a path to leadership in one of New York City’s most respected hospitality groups.
The YJR Group is proud to be an Equal Opportunity Employer and a Drug-Free Workplace.
Job Type: Full-time
Pay: $69,000.00 - $73,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Work Location: In person
Salary : $69,000 - $73,000