What are the responsibilities and job description for the Helpdesk Associate position at Dean Technology, Inc.?
Description
IT Helpdesk Associate
Location: Addison, TX
Department: Information Technology
Reports To: IT Manager
Classification: Full-Time | Exempt
Join the Dean Technology IT Team
Dean Technology is a leader in the design and manufacture of high-voltage power solutions serving the industrial, medical, and commercial markets. With operations in the United States, Europe, and Asia, we deliver advanced power technologies to customers worldwide.
Position Overview
Dean Technology is seeking a motivated and detail-oriented person to fill an onsite Helpdesk Associate position in our Addison, TX manufacturing facility. This position will require applicants to manage and resolve internal helpdesk requests ensuring reported issues are addressed or escalated as needed. This position also requires applicants to understand corporate onboarding policies and procedures and to be proficient in troubleshooting many different types of issues across an assortment of hardware and software.
Requirements
Key Responsibilities
· Proficiency in the setup and troubleshooting of onsite and remote computers, printers, scanners, copiers, and other network enabled devices in a Microsoft Active Directory environment.
· Prior experience installing, configuring, and troubleshooting a variety of software and desktop operating systems such as office 365 products and Windows 11.
· Must understand networking concepts such as DNS and DHCP
· Experience running network wiring and terminating cables with RJ45 connectors and keystone jacks
· Must be capable of following established procedures and policies
· Manage and resolve helpdesk requests in person or over the phone and escalate tickets when necessary to ensure a timely resolution.
· Will be responsible for carrying out security awareness training for personnel who do not have computer access to online training.
· Must be able to handle high stress situations where system downtime needs to be resolved as quickly as possible.
· Responsible for maintaining an accurate inventory of computers, software, and licensing in an established helpdesk system.
· Position will require lifting some heavy IT equipment ranging up to 45Lbs.
Required Qualifications
The ideal applicant should have a minimum of 3 years’ experience in a helpdesk role.
Must have great multi-tasking and people skills and enjoy working in a fast-paced environment.
What We Offer
Competitive salary based on experience
Comprehensive medical, dental, and vision insurance
Life insurance, short-term disability, and long-term disability coverage
401(k) retirement plan
Paid vacation and holidays
About Dean Technology
Dean Technology is a privately held engineering and manufacturing company specializing in high-voltage solutions. Our products support critical applications across multiple industries, including medical technology, industrial systems, and specialized commercial equipment.
With engineering and manufacturing operations in the United States, Europe, and Asia, we are committed to delivering high-quality, innovative power solutions to customers worldwide.
Additional Information
This description outlines the general responsibilities and qualifications for this role and is not intended to be a comprehensive list of all duties associated with the position.
New employees participate in a structured onboarding and evaluation process during their initial employment period.
There will be a 90-day evaluation period for this position.
The above statements are intended to describe the general nature and levels of work performed by people assigned to this position. They are not to be construed as an exhaustive list of all job duties performed by the person so classified. Nor is this summary of an employment contract or promise of ongoing employment.