What are the responsibilities and job description for the Service Advisor position at Dean Carter Chevrolet?
Overview
Join our dynamic automotive team as an Automotive Service Advisor / Writer, where your enthusiasm for cars and exceptional customer service skills will drive success! In this vital role, you’ll serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring they receive transparent, professional, and friendly guidance. Your expertise in automotive diagnostics, mechanical knowledge, and service writing will help customers understand their vehicle needs while maximizing shop productivity. This position offers an energetic environment where your passion for automobiles and dedication to customer satisfaction will shine.
Responsibilities
- Greet customers warmly and listen carefully to their vehicle concerns to accurately document service requests.
- Explain repair procedures and estimates clearly, ensuring customers understand the scope of work needed.
- Coordinate with technicians to prioritize repairs, schedule appointments, and ensure timely completion of services.
- Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission services to enhance vehicle performance and safety.
- Prepare detailed auto estimates using dealership or shop management software; communicate costs effectively to customers.
- Manage cash handling responsibilities accurately during payments and process invoices efficiently.
- Maintain thorough records of all service transactions, customer interactions, and vehicle histories for future reference.
Qualifications
- Proven dealership experience or auto service management background with a strong understanding of automotive diagnostics and repair procedures.
- Mechanical knowledge across a wide range of automotive systems including transmissions, oil changes, brake repair, suspension, shocks & struts, air brake systems, alignments, tire service, diesel engine repair, auto body repair, and auto estimating.
- Experience working with service technicians to coordinate repairs while providing excellent customer service.
- Skilled in upselling services that meet customer needs while enhancing shop revenue.
- Familiarity with automotive sales processes and vehicle maintenance schedules.
- Strong communication skills with the ability to explain technical issues clearly to customers.
- Ability to handle cash transactions accurately and maintain organized records.
- Knowledge of dealership or independent auto shop operations is highly preferred. Embark on a rewarding career where your automotive expertise fuels customer satisfaction! We’re committed to supporting your growth in a fast-paced environment filled with opportunities to develop your skills in automotive repair and service advising.