Customer Service Specialist

Do you enjoy helping customers, solving problems, and keeping things running smoothly? Dealers Warehouse is looking for a customer-focused, detail-oriented Customer Service Representative to join our team!

In this role, you'll be the go-to contact for customers, assisting with order inquiries, resolving issues, coordinating service appointments, managing backorders, and working closely with our sales, shipping, and accounting teams to ensure an excellent customer experience.

You will:

• Answer customer phone calls and emails on a variety of customer complaints and inquiries, such as confirming estimated order arrival dates, resolving order mistakes, and scheduling service trips;
• Read, write, and communicate proficiently with both customers, vendors, and employees across all departments, including sales teams, shipping and receiving departments, and accounting departments;
• Manage inventory and backordered tickets;
• Write new tickets for backordered items or release backordered tickets for building;
• Process missing product deliveries, damaged product deliveries, and incorrect deliveries from the previous day’s deliveries;
• Modify tickets entered incorrectly, when needed;
• Creatively and confidently respond to each customer inquiry;
• Possess up-to-date knowledge of vendor warranties;
• Coordinate and schedule service visits between customers, jobsites, and sales team members;
• Adhere to all company and safety policies, including wearing all required PPE;
• Wear proper work attire, including close-toed shoes, safety vests, and safety glasses at all times while moving about the warehouse;
• Report any company and safety policy violations, work-related injuries or incidents, and workplace discrimination to supervisor or Human Resources Department;
• Work normal operating hours, including overtime when necessary; and
• Perform any other duties required to complete assigned tasks.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and ability required to do so. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

• Education/Experience. A minimum of a high school education, or an equivalent degree or one (1) year of experience working in a customer service role.
• Skills. Ability to read, write, and communicate professionals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals. Ability to read and interpret a measuring tape. Ability to use reason and logic to carry out detailed written and oral instructions.
• Certificates, Licenses, and Registrations. All applicants must have a valid U.S. Driver’s License.
• Physical Demands. Employees are regularly required to do the following for:
  • Employees are regularly required to: sit, stand, walk, lift and move materials between 5 and 50 lbs., and work and communicate effectively with other employees.
  • Employees are occasionally required to: climb, stoop, kneel, crouch, crawl, or bend at the waist, lift and move materials up to 100 lbs.
  • Required specific vision abilities include: close vision, color vision, and peripheral vision.
• Accommodations. Reasonable accommodations may be made on a case-by-case basis to enable individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT. The characteristics described herein are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

While performing duties, employees are regularly exposed to moving mechanical parts and vehicles, fumes and dust particles, industrial noises and vibrations.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance