What are the responsibilities and job description for the Front Desk Agent position at Deadwood Super 8 Hotel?
Overview
We are seeking a dedicated and detail-oriented Front Desk Agent to join our hospitality team. This role is essential in ensuring smooth operations, accurate financial reporting and exceptional guest experiences. You will serve as the primary point of contact for guests during you shift which requires high standards of professionalism and hospitality.
The position available is a combination of SWING / GRAVEYARD SHIFTS:
Fri, Sat, Sun: 3 pm-11 pm
Mon & Tues: 11 pm-7 am
Duties:
- Assist guests with check-in/check-out procedures.
- Handle guest inquiries, requests, and complaints with professionalism and hospitality expertise.
- Operate phone system, manage reservations and communicate with fellow front desk staff as needed.
- Maintain security protocols by monitoring hotel premises during your shift.
- Ensure all front desk operations run smoothly while adhering to hotel policies and procedures.
- Support other departments as required to uphold guest satisfaction standards.
- Maintain the cleanliness & appearance of the hotel lobby / pool area / restrooms.
Experience
- Previous experience in hospitality or hotel operations is preferred.
- Excellent phone etiquette and ability to handle a phone systems efficiently.
- The ability to provide exceptional guest relations and resolve issues promptly
This position offers an opportunity to be part of a dynamic team committed to delivering outstanding hospitality experiences.
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $14 - $15