FHC Bypass Patient Service Representative - Full Time

Job Summary

Facilitate patient scheduling to ensure timely access to medical care for routine and urgent needs while striving to optimize the provider’s schedule in accordance with the goals of the organization. Provide patient outreach to close care gaps and meet required clinical measures.

Essential Functions

Customer Services:

• Provides exceptional customer service.
• Maintains communication between medical providers, administrative staff, and/or patient/families.
• Strives to answer all callers within three rings.
• Follows telephone etiquette, to include active listening and emphatic responses to all callers.

Scheduling Services:

• Schedule, cancel, and confirm patient’s appointment according to policy.
• Interview caller to obtain all necessary information to facilitate the desired appointment.
• Pre-register patients by confirming patient demographic information and verifying insurance eligibility.
• Takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.
• Review care gap reports and proactively contacting the patient / patient representative to schedule needed services.
• Provides callers with requested service or information on their first call attempt.
• Works collaboratively with practice to address clinical needs and scheduling changes.
• Works collaboratively with management to anticipate future patient-scheduling challenges.

Environmental Services:

• Contributes to the overall cleanliness and appearance of personal work space and department.
• Monitors supply levels and requests when needed.
• Maintains all equipment. Evaluates all equipment for damage or maintenance needs and reports when needed.

Required License/ Certification/Registration: None

Skills:

• Excellent interpersonal, verbal, and written communication skills.
• Ability to work tactfully and effectively with patients, family members, other employees and physicians.
• Knowledge of medical terminology.
• Basic understanding of health insurance
• Word Processing / Computer
• Multi-tasking
• Time Management
• Organization
• Attention to Detail
• Ability to demonstrate sound judgement, patience, and maintain a professional demeanor at all times.
• Quality Focus
• Adaptability

Education and Experience

Minimum Education: High School diploma or G.E.D equivalent

Work Experience: One year or more experience in a medical setting. Inbound high volume call experience preferred.