Client Partner

THE STUDIO

DE-YAN is a brand experience studio built to lead the next era of human connection. We seamlessly fuse creative development, in-house production, and immersive storytelling to create authentic, human-first moments – moments that are proven to build a powerful relationship between brands and their audiences.

With deep roots in fashion, luxury, beauty, and lifestyle, DE-YAN balances concept and craft to create innovative, experience-led creative across five key disciplines: Experiential Design, Motion, Creative Technology, Graphic Design, and Physical Production - all rooted in Creative Strategy and a deep understanding of culture. Our global team of 120 full-time creatives spans New York, Los Angeles, EU, Brazil, and Canada, allowing us to bring diverse perspectives and rigorous precision to every brief.

THE ROLE

Client Services at DE-YAN owns the full arc of the client relationship—its growth, sustainability, and success. Quality of work, quality of relationships, and quality of outcomes are non-negotiable.

The Client Partner is a leadership role accountable for an anchor client account or strategic portfolio. As the primary executive relationship lead, you operate at the intersection of client and team — setting the standard for what great looks like across every touchpoint.

Day-to-day, the Client Partner leads a team of Client Managers, Client Directors and Client Coordinators while working in close partnership with producers and project managers to keep work moving at the highest level. Reporting to the VP of Client Services, you carry direct responsibility for annual net revenue targets, profitability, and the kind of client satisfaction that turns engagements into long-term partnerships.

RESPONSIBILITIES

• Lead strategic account growth by driving cross-functional alignment around ideas and experiences that consistently exceed client expectations and business objectives
• Develop overall relationship strategy and guide account planning in partnership with VP Client Services, Account Leaders, Executive Leadership Team (ELT), and project teams to achieve annual net revenue targets
• Oversee portfolio revenue pipeline with full accountability for accuracy, forecasting, and currency
• Partner with the CFO on financial discipline — rigorous forecasting, accurate accounting, and clean revenue recognition
• Set the tone for DE-YAN's hands-on culture of making; lead by example and from the front
• Cultivate and expand executive-level relationships within client organizations, building trust that compounds over time
• Structure, negotiate, and close client agreements in partnership with VP Client Services, CFO, and ELT — protecting both net revenue and work quality
• Identify and propose needs clients may not yet recognize, ensuring approaches and solutions align with their objectives and strategic goals
• Manage client expectations, ensure delivery of highest-quality work, and remain receptive to client feedback
• Partner with production and resource management to ensure all work is planned, staffed, and executed with precision
• Lead high-stakes pitch development end-to-end — from RFP through win, including MSA and contract negotiations
• Craft and present well-positioned, strategic proposals and solutions with excellent presentation, verbal, and written communication skills

REQUIREMENTS

• Bachelor's degree or equivalent practical experience
• 12 years of combined experience across agencies, brands, or creative studios, with deep expertise in client services, account leadership, or business development
• 5 years leading senior client-facing teams with direct P&L accountability
• Demonstrated track record managing $5–10MM in annual client revenue and consistently delivering against net revenue targets
• Executive-level relationship skills — fluent in the language of C-suite stakeholders and capable of driving alignment across complex organizations
• Deep understanding of current brand, marketing, and creative industry trends
• Established network of industry contacts across client organizations and the broader creative ecosystem
• A genuine passion for building teams, culture, and community
• Exceptional judgment, strategic thinking, and stakeholder management capabilities