Customer Service Representative

Job Title: Customer Service Representative

FLSA Status: Hourly –Non-Exempt/Full time
Location: Bell, California
Department: E-Commerce
Supervisor: E-Commerce Manager
Salary Range: Depends on experience and qualifications

We are seeking a dynamic and innovative Customer Service Representative. This key position will be based in our Corporate (HQ) office located in Bell, CA reporting to the E-Commerce Manager.

Position Summary

Customer Service Representative will be responsible for the daily management of door-to-door shipments by ocean. The duties include providing quotes, making booking with carriers, coordinating pick up and deliveries, customs clearance, and handling other facets of international shipping.

Essential Responsibilities

· Handle import shipment from start to finish, including but not limited to coordinate door-to-door deliveries, (FCL/LCL) with dispatch, truckers, shipment tracking, custom releases with Brokers in a timely manner

· Pricing/Quoting experience for all modes (ocean, rail, LCL, FCL, ground)

· Work with ocean carriers & co-loaders on global rate negotiations

· Managing and tracking multiple customers and their containers which include:

· Daily status updates to customers

· Troubleshooting

· Correspond via email with Overseas Agents, steam ship & airlines

· Coordinating and communicating with outside vendors

· Reconcile import files and accurate data input of import files in company computer systems

· Follow-up and finalize all import shipments with appropriate party

· Recommend potential products or services to customers

· Using a nationwide tracing system, trace every pending container. Monitor the on water transit& once arrived the US, the rail movement of each FCL/LCL shipment

· Gather the information to prepare arrival notices with info from the origin & carriers, provide info to either our brokerage team or outside broker for customs clearance

· Upon clearance, work with CFS or Steamship to clear any originals docs requirements and/or payments

· Keep customers in constant communication with important milestones and if needed resolve any issues to insure smooth service

· Track and Trace Inbound Ocean shipments

· Ensure timely delivery of cargo to customer

· Process documents and issue arrival notices timely and accurately

· Ability to work with demanding deadlines from customers

*Qualifications

Technical:

· Windows Operating System - Excel/Outlook

· Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)

· Cargowise one knowledge - PREFERRED

Business:

· Bachelor’s degree in Business, Supply Chain or a related field - PREFERRED

· Bi-lingual in mandarin will be useful with majority of customers being from China, but not required.

· Minimum of two (2) years’ experience with NVOCC/Freight Forwarding industry - PREFERRED

· Thorough understanding of ocean shipment documentation process, - PLUS

· Possess excellent data entry skills and customer service skills with the ability

· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches

· Proven ability to handle confidential information with discretion

· Ability to multi-task and work independently

· Experience with tariff sheets and rate contract

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Ocean Imports: 2 years (Preferred)
• Logistics Customer Service: 2 years (Preferred)
• NVOCC: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Ocean Freight with an NVOCC/Freight Forwarder: 2 years (Preferred)

Language:

• Mandarin (Preferred)

Ability to Relocate:

• Bell, CA 90201: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $26