Practice Manager (Bilingual) - Saint Francis Center of Hope

Employment Type: Full time Shift: Day Shift Description: Saint Francis Hospital, a member of Trinity Health Mid-Atlantic, is seeking an experienced Practice Manager to join the team at our Center of Hope Family Practice! Location: 620 Stanton Christiana Rd, Ste 302, Newark, DE 19713 Schedule: Full-time, Monday - Friday, Day/Evening Hours required The Practice Manager primary responsibilities include strategic direction and maintenance of the daily operations, financial and budgetary oversight as well as general management of a physician practice with two or more of the following: 5 or more providers, multiple locations, multiple specialties and high complexity. Additional Responsibilities include: As updates are made to policy and procedures ensures they are communicated and implemented in a timely fashion within the practice (staff and providers) Ensures colleagues utilize Practice Management System (EPM) appropriately and completely to schedule patients Monitors patient flow through practice to ensure appropriate utilization of physician time and staff coverage Oversees daily practice operations, including appointment scheduling, billing procedures, staff scheduling. Involved in building and monitoring practice budget and is responsible for budget compliance and tracking of variances. Works with physicians to develop business strategies and patient services Establishes the monthly office hour schedule, and ensures colleague and physician staffing are aligned Monitors practice's progress in meeting regional targets and metrics Ensures colleagues' interactions with patients reflect Standards of Behavior Monitors and reviews patient registration and data entry into the system for timeliness, accuracy and thoroughness along with adherence to policies. Evaluates each Colleague’s performance and provides appropriate guidance and feedback. Oversees the daily/monthly expenditures, staffing and overtime hours Ensures regulatory and Joint Commission compliance for the practice/practices Develops and oversees implementation and administration internal practice policies and procedures in conjunction with Physician Services standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance Works with the Central Billing Office and relevant hospital systems to obtain/develop internal reports to allow monitoring of the billing process to verify all services are accurately billed on a timely basis. Minimum Qualifications: Bachelor's Degrees in healthcare related field preferred At least 3-5 years' management experience preferably in a primary care or ambulatory care setting Bilingual (English/Spanish) required Knowledge of insurance billing rules and regulations. Knowledge of practice management and electronic health record applications Must possess excellence communication and listening skills. Must command good customer service skills and able to multi-task. Must have the ability to interact with a variety of people in and out of the hospital setting We offer a competitive salary and comprehensive benefits including: Medical, Dental, & Vision Coverage (Effective First day of Hire) Retirement Savings Program Paid Time Off Tuition Reimbursement Free Parking And more! Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.