Fine Jewelry Retail Sales Associate

Sales Associate, Palo Alto, CA

De Novo is an independent fine jewelry gallery in the heart of Palo Alto, dedicated to showcasing exceptional jewelry from artists and designers around the world. We believe jewelry is deeply personal and are passionate about helping our clients discover pieces that celebrate life's milestones, express their individual style, and become treasured heirlooms. Our gallery offers a warm, collaborative environment where creativity, craftsmanship, and genuine relationships are at the center of everything we do. If you love beautiful design, connecting with people, and creating memorable client experiences, we'd love to meet you. Job hours are from 10am to 6pm Tuesday through Saturday and additional hours are required for special events. We are growing company and are excited for each team member to thrive in their careers here!

THE RESPONSIBILITIES

• Deliver a positive shopping experience, high level of customer service, and go above and beyond through entire selling process
• Maintain an active, accurate and organized client book, contacting clients regularly on new product, trunk shows, and special occasions
• Provide appropriate follow-up on all sales or client requests within 24 hours
• Foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment
• Conduct necessary inventory reconciliation, inventory entry, and administrative tasks
• Adapt to change and manage multiple tasks at once
• Share product knowledge and brand story to customers for each product
• Utilize new technology, POS systems, and tools to efficiently manage tasks and improve work flow
• Daily set up and breakdown of product in the store
• Critically think through problems and find effective solutions to ensure meet clients’ needs
• Communicate with vendors and production team regularly to deliver the right product
• Follow projects and special order timelines closely to ensure product is delivered on time and accurately to client
• Create robust wishlists for clients and offer suggestions that meets their needs
• Assist team to fulfill online orders and shipping

• THE QUALIFICATIONS
• Is highly professional, approachable, knowledgeable, patient, and gracious in all interactions
• Fast-learner
• Strong work ethic
• Dependable
• Organized and detail-oriented
• Must be able to work full-time schedule
• Excellent interpersonal and communication skills (written and verbal)
• Ability to work in a fast-paced team-driven environment
• Must be highly motivated, proactive and results driven 
• Possess exemplary customer service in person, through email, text, or phone
• Digitally savvy
• Knows how to use the Microsoft Suite: Word, Excel, Google Suite
• Bachelor’s degree in fashion merchandising, business or related field

We offer great benefits including 401K, health insurance, competitive wages. 

Please submit your resume and a cover letter including two designers or artists that have inspired you and why to prerna@denovo.com