What are the responsibilities and job description for the Data Integrity Assistant position at DDS Lab?
The Data Integrity Assistant position is responsible for administrative and office support duties for the organization.
Key Responsibilities
Key Responsibilities
- Set up, update, and maintain new and existing customer accounts to ensure high accuracy within company systems.
- Manage the internal mailbox, ensuring timely resolution of emails.
- Oversee data functions related to onboarding and the sales ordering process to ensure quick and efficient customer resolution.
- Apply critical thinking and problem-solving skills to address and resolve issues.
- Research and resolve out-of-production cases and educate dental offices on the importance of data integrity.
- Ensure accurate documentation of all information in customer and case management systems.
- Direct sales leads to the appropriate sales team member.
- Create UPS placards as required.
- Create and manage MyDDSLab portal logins.
- Work closely with Onboarding, Inside Sales and Field Sales and serve as a liaison with other functional departments.
- Handle data transfer and request doctor preferences for both the sales and preference inboxes.
- Reception backup: Greet guests, validate entry into the lab, direct deliveries as needed, and notify the relevant party of interview or appointment arrivals.
- Perform any other duties as assigned.
- High school diploma or equivalent required.
- Prior experience in administrative roles is preferred.
- Demonstrated ability to navigate and utilize computer systems quickly and efficiently.
- Strong skills in multi-tasking, prioritization, and effective time management.
- Excellent written and oral communication skills with strong interpersonal abilities.
- Superior organizational and administrative skills, ensuring high standards for both internal and external customers.
- Detail-oriented and data-driven, with strong analytical capabilities.
- Dedicated to customer satisfaction and solution-oriented approaches.
- Effective at interacting with individuals at all levels within the organization.
- Goal-oriented and driven to exceed expectations.
- Ability to remain proactive and flexible in a dynamic, fast-paced environment.
- Required proficiency in Microsoft Office (Excel, PowerPoint, and Word).
- Experience with Customer Relationship Management (CRM) software is advantageous.