What are the responsibilities and job description for the Customer & Community Advocacy Manager position at ddome?
About the team:
As the Customer & Community Advocacy Manager, you will own programs that elevate DataDome’s credibility and visibility among customers, champions, and industry communities. You’ll split your time between customer marketing (reviews, case studies, advocacy) and community marketing (champions program, Reddit/forums engagement, industry memberships). This role is highly cross-functional, partnering with Product Marketing, Content, Account Management, and SMEs, while maintaining ownership of execution and creation.
Our team is part of the Corporate Marketing department, which drives corporate messaging, branding, content, communications, and PR. We are storytellers and strategists working to advance DataDome’s mission: freeing the web from fraudulent traffic.
You will thrive here if you are resourceful, credible with senior cybersecurity and fraud leaders, and excited to scale community and advocacy programs globally.
You will be more specifically in charge of things like...
Developing a coherent and consistent Customer & Community Advocacy Program. Measure and report on its performance. Activities will include:
Customer Marketing
- Drive customer review campaigns (G2, Gartner Peer Insights, etc.) and secure testimonials.
- Identify and amplify customer success stories into co-marketing opportunities and speaking engagements.
- Coordinate customer-facing campaigns.
- Collaborate with field marketing on in-person events creation and customer participation.
- Collaborate with PMM on Customer Advisory Board initiatives.
Champions Program
- Identify and recruit high-value cybersecurity & fraud champions to become DataDome advocates.
- Maintain regular engagement touchpoints.
- Build co-marketing opportunities with champions (speaking opps, contributed quotes, social content).
Reddit & Forums Engagement
- Engage authentically in discussions, spotlight DataDome expertise, and cross-promote content.
- Partner with SMEs sparingly for technical validation while owning draft creation.
Industry Memberships
- Ensure DataDome realizes full value from memberships by defining and driving participation and visibility.
- Regularly contribute DataDome content to member communities.
It would be great if you have…
- 5–10 years of experience in customer marketing, advocacy, or community management in B2B tech, PR background
- Credibility with senior fraud and cybersecurity leaders (CISO, VP-level) and ability to engage them directly.
- Proven record of building and scaling customer advocacy and community programs globally.
- Strong writing and storytelling skills; ability to draft case studies, community posts, and speaking abstracts independently.
- Experience managing champions or influencer programs and measuring their impact.
- Excellent project management skills; able to juggle multiple initiatives and stakeholders.
- A pragmatic approach to leveraging SMEs without overburdening them.
What’s in it for you?
- Flex Life: Hybrid, & in office option, In office perks: New office location in the heart of Soho. Enjoy complimentary snacks, drinks and social events in one of the trendiest neighborhoods in Manhattan benefit from an additional $500 stipend to set up your ideal workspace.
- Generous Health Benefits: We cover medical, dental, & vision insurance to keep you feeling your best.
- Professional Development: #Growth is part of our DNA, therefore we provide an annual stipend to invest in yourself
- Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including two annual offsite events, summer & winter parties, lunch & learns, & much more.
- Perks: We prefer to adapt to what works best for you. Some prefer lunch on us, others prefer sports with friends, therefore we believe BotBusters should decide what works best for them.
- Parent Care: Gifts & care packages.
- PTO: 27 days 12 national holidays.
- 401 K eligibility matching
What are the next steps?
- A Talent Acquisition Manager will contact you for a first chat.
- You will then meet with the CMO.
- You’ll complete a short case study to demonstrate your expertise.
- You will present it to Corporate Marketing leaders.
- The final step is a one-on-one meeting with our Co-founder and CEO.
- Welcome to DataDome!
About DataDome:
DataDome stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the DataDome platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, DataDome blocks fraud in less than 2 milliseconds, without compromising performance. DataDome is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, DataDome stops over 400 billion attacks annually. Experience protection that outperforms with DataDome.
DataDome is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.
