RMA Support Representative

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description

The RMA Support Representative– Repair Returns is responsible for managing customer inquiries and processing returned materials related to repairs. This role ensures accurate documentation, effective communication, and timely resolution of issues to maintain high levels of customer satisfaction.

Key Responsibilities

• Process and track returned repair materials (RMA – Return Merchandise Authorization).
• Review returned items to verify repair status, warranty coverage, and documentation accuracy.
• Resolve customer complaints related to defective or repaired products in a professional and timely manner.
• Maintain records of returns, repairs, and customer interactions for reporting purposes.
• Identify recurring product issues and escalate them to the appropriate department.
  
  

Qualifications

• High school diploma or equivalent (associate’s degree preferred).
• Previous experience in customer service, returns processing, or repair coordination preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
  
  

Skills & Competencies

• Customer-focused mindset
• Attention to detail
• Conflict resolution
• Time management
• Team collaboration
  
  

When it's time to unwind and recharge, check out our game room. Whether you're in the mood for a friendly match of ping pong or pool, or prefer to break a sweat on the treadmill, our space offer the perfect balance of relaxation and a recharge. As part of our commitment to employee well-being, we also host bi-weekly payday lunches. And let's not forget, our manufacturing floor is fully air-conditioned, ensuring comfort and productivity even during the busiest of days. At DDN, we believe that a supportive and engaging work environment is the cornerstone of success. Join us and experience the difference firsthand.

Pay Range: $18-$20/hr

DDN

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.