Collections Team Member II - Repossession, Hybrid Marlboro MA, Full-Time

Schedule

Mon - Fri: 8 AM - 5 PM (40 Hours)

What You’ll Do

Summary/Objective:

Under the general direction of the Collections Team Leader, the Repossession Coordinator is responsible for the day-to day administration of the repossession and remarketing process. The administrative process includes calling delinquent members to arrange for payments and work with vendors to ensure collateral is located and retrieved from members that are unwilling to pay. The main objective of the role is to resolve member delinquency and avoid repossession of the collateral to minimize losses to DCU and maintain financial soundness goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adhere to collection and repossession procedures to ensure they are carried out according to established guidelines.
• Review accounts submitted for repossession (voluntary and involuntary) and determine whether an approval or denial should be rendered in accordance with the business rules.
• Attempt to contact members prior to assigning an account for repossession to attempt to cure the delinquency and mitigate losses for the credit union.
• Assigns repossessions to the vendors timely
• Document collections package with appropriate notes regarding repossession decision, condition reports, status and value of the collateral
• Make recommendations to the Repossesson Specialist and Team Leader whether vehicles should be repossessed from impound or storage or referred for replevin
• Build professional working relationships with vendors and review their performance
• Accurately maintain daily, weekly, and monthly reports pertaining to repossession assignments
• Utilize sound judgment to determine outstanding repossession assignments, repossession claims, submit for skip claims etc.
• Process redemptions per the established procedures and guidelines
• Assist with training new and existing staff in skip tracing, repossession and recovery processes
• Stay current on repossession laws and regulations
• Makes recommendations for improvement of departmental policies, procedures, and internal controls.
• Review and/or approve bids for sale of collateral, if necessary
• Audits receipt of sales proceeds from vendors after sale of collateral
• Review vendor invoices for accuracy and reasonableness and prepare them for management approval
• Make collection calls to assist with departmental goals, as and when necessary.
• Perform other job related duties assigned by Manager(s)

What You’ll Need

Education and Experience Requirements:

• Previous consumer collections and/or skip tracing experience preferred
• Previous experience in a financial institution or credit union a plus
• Excellent written and verbal communication skills
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
• Well organized, effective time management, prioritize and manage workload for optimum efficiency
• Strong command of Microsoft Office, particularly with Microsoft Excel

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$21.50  per hour