Director of Operations

Director of OperationsDental / Healthcare Practice (Multi-Location)Location: Manhattan, NYWork Environment: OnsiteCompensation: $150,000–$175,000 annuallyPosition OverviewThis role supports a high-end, patient-centered dental organization focused on comprehensive, relationship-based care. The Director of Operations partners closely with the Founder to lead day-to-day operations, translate vision into execution, and ensure a consistent, elevated experience for both patients and team members across multiple locations.This position is ideal for a grounded, organized, and emotionally steady leader who thrives in a high-standard environment and excels at building structure, accountability, and operational excellence.Key ResponsibilitiesOperational LeadershipOversee daily operations across multiple practice locationsDevelop and implement workflows, systems, and protocols to improve efficiencyMonitor scheduling flow, staffing levels, and patient pathwaysEnsure treatment rooms, equipment, and clinical flow are optimizedStrategic ExecutionPartner closely with the Founder to turn vision into actionable plansCreate timelines, processes, and accountability for initiativesMaintain momentum and follow-through across departmentsFilter and prioritize requests to protect executive focusTeam Leadership & CultureLead and support team members with clarity, fairness, and consistencyConduct regular team check-ins and performance reviewsProvide coaching, conflict resolution, and accountabilityFoster a culture centered on excellence, warmth, and patient carePatient ExperienceEnsure a premium, attentive, and consistent patient experienceOversee front-desk communication, concierge interactions, and follow-upAddress patient concerns and escalations calmly and efficientlyMaintain service standards aligned with a high-touch care modelSystems & Quality ControlBuild and refine systems for scheduling, communication, and follow-upTrack operational KPIs including case acceptance, cancellations, revenue flow, and team efficiencyMaintain compliance, documentation, and safety standardsManage inventory, supplies, and vendor relationshipsProjects & PartnershipsSupport execution of internal initiatives and special programsCoordinate logistics for visiting providers, continuing education, and eventsAssist with cross-brand or partnership initiatives when applicableQualificationsRequired5 years of operations leadership experience in healthcare, dental, wellness, medical, hospitality, or related environmentsStrong organizational and project management skillsExceptional communication and team leadership abilitiesCalm, steady presence in fast-paced settingsHigh integrity, professionalism, and emotional intelligenceAbility to manage multiple priorities without sacrificing qualityPreferredExperience in integrative, biologic, or whole-health environmentsBackground in high-end or concierge-style practicesMulti-location operational leadership experienceComfort working directly with a visionary founder or executive leaderIdeal Candidate ProfileSteady and composed under pressureHighly structured and systems-orientedPeople-focused with strong leadership instinctsDetail-oriented and proactiveAccountable and follow-through drivenAdaptable while maintaining clarity and focusWhat Success Looks LikeHigh-performing teams with minimal frictionA consistent, exceptional patient experience across locationsClear communication channels and reliable systemsStrategic initiatives executed smoothly and efficientlyAn executive leader able to focus on clinical excellence and long-term visionA team that feels supported, empowered, and aligned

Salary : $150,000 - $175,000