What are the responsibilities and job description for the AWS Administrator position at Dcode Talent LLC?
Amazon Connect AdministratorWork onsite in Parma, OH at least 4 days per week, with 1 remote day possible.Job Summary – - Provide administrative support for Amazon Connect cloud-based contact center solutions. - Deploy, configure, and manage AWS virtual desktop infrastructure and call center solutions. - Integrate AI tools with AWS services to enhance customer engagement and operational efficiency. - Monitor system health, performance, and troubleshoot technical issues. - Implement and maintain security protocols and compliance standards within AWS environments. - Automate routine administrative tasks using AWS tools to improve efficiency. - Manage user access, permissions, and documentation of system configurations and procedures. - Collaborate with cross-functional teams to design, implement, and support scalable AWS-based solutions. - Continuously update skills to keep pace with evolving AWS technologies and industry best practices. - Communicate effectively with stakeholders, providing technical support and guidance. - (Preferred) Utilize Zendesk for ticketing and incident management.
Salary : $61 - $82
