What are the responsibilities and job description for the Datacenter Field Operations Technician position at DCM Infotech Limited?
Job Title: Datacenter Field Operations Technician Fiber Optics & Network Infrastructure
Location: New Albany, Ohio
Work Model: 100% On-site
Experience: 2 5 Years
Work Schedule: 40 Hours per Week | Shift-Based
Coverage: 247 Data Center Operations
Job Summary
We are seeking an experienced Datacenter Field Operations Technician with strong hands-on expertise in fiber optics, structured cabling, network hardware installation, and data center infrastructure operations.
The ideal candidate will be responsible for installing, testing, troubleshooting, and maintaining fiber optic and copper cabling systems, network hardware, and rack infrastructure in an enterprise or hyperscale data center environment. The role requires physical, on-site support, adherence to safety procedures, and flexibility to work rotating shifts and participate in on-call support.
Key Responsibilities
Install, terminate, splice, test, and troubleshoot fiber optic cabling, including OS2, OM4, and MPO/MTP systems.
Perform structured cabling installation using Cat6A and other copper cabling standards.
Conduct fiber testing using OTDR, optical power meters, Visual Fault Locators (VFL), and other cable testing equipment.
Perform fiber connector inspection, cleaning, termination, and quality assurance testing.
Execute rack-and-stack activities, rack deployment, cable dressing, labeling, and cable management.
Install, replace, and troubleshoot network switches, routers, line cards, transceivers, and optical modules.
Perform physical-layer troubleshooting, circuit validation, and connectivity testing.
Execute break/fix activities, hardware replacement, and basic infrastructure maintenance.
Support large-scale data center deployment projects involving 50 or more racks.
Maintain accurate asset inventory, barcode scanning records, ticket updates, and installation documentation.
Follow ESD protection requirements, electrical safety procedures, PPE requirements, and data center operating standards.
Support emergency response activities and extended shifts during infrastructure surges or deployment ramp-ups.
Work collaboratively with network engineering, data center operations, and field services teams.
Required Technical Skills
Strong hands-on experience with fiber optics and structured cabling.
Knowledge of Cat6A, OM4 multimode fiber, OS2 single-mode fiber, and MPO/MTP connectors.
Experience with fiber splicing, termination, OTDR testing, optical power measurement, and connector inspection.
Experience with rack deployment, cable management, and network hardware installation.
Familiarity with switches, routers, line cards, optics, transceivers, and physical network connectivity.
Experience with circuit testing, troubleshooting, quality assurance, and hardware break/fix.
Knowledge of ticketing systems, asset management, barcode scanning, and operational documentation.
Understanding of ESD compliance and data center safety procedures.
Experience Requirements
2 5 years of experience in data center cabling, network hardware installation, telecommunications, or field operations.
Hands-on fiber installation and testing experience in enterprise or hyperscale data center environments.
Experience supporting large-scale rack deployment projects, preferably involving 50 racks.
Familiarity with hot and cold aisles, raised floors, overhead cable trays, and active data hall environments.
Ability to work in a 247 operational environment with rotating shifts and on-call responsibilities.
Preferred Qualifications
BICSI certification or relevant structured cabling certification.
OSHA 10 or OSHA 30 certification.
Previous experience in hyperscale data center environments.
Experience with liquid-cooled rack systems, including AALC.
Familiarity with barcode-based asset tracking and inventory management workflows.
Shift and Work Schedule
Shift coverage: 247 operations across three 8-hour shifts.
Day shift: 7:00 AM 3:00 PM Eastern Time.
Swing shift: 3:00 PM 11:00 PM Eastern Time.
Graveyard shift: 11:00 PM 7:00 AM Eastern Time.
Work pattern: 5 days on / 2 days off.
Weekly hours: 40 hours.
Rotating day and night shifts may be required.
Shift differentials apply to swing and graveyard shifts according to company policy.
Rotating on-call coverage may be required for emergency support outside scheduled hours.
Extended shifts may be required during high-demand periods, deployments, or operational surges.
Physical Requirements
Ability to repeatedly lift 50 pounds.
Ability to stand and walk for 10 12 hours during a shift.
Comfortable working at heights using ladders or personnel lifts.
Ability to work in confined spaces, hot aisles, and active electrical environments while following appropriate safety procedures.
Ability to work in data hall temperatures of approximately 75 85 F.
Fine motor skills required for fiber connector cleaning, inspection, and optics handling.
Ability to wear required personal protective equipment (PPE) for extended periods.
Work Location
This is a 100% on-site position in New Albany, Ohio. Remote work is not available. Candidates must be willing to work the assigned shift, meet physical requirements, and participate in rotating on-call coverage as needed.
Ideal Candidate Profile
The ideal candidate is a hands-on data center field technician with strong fiber optic testing and troubleshooting skills, structured cabling expertise, and practical experience installing network hardware in enterprise or hyperscale data centers. Candidates should demonstrate attention to detail, a strong safety mindset, and flexibility to support 247 operations.