Senior Account Manager

Company Description DCL Logistics is a technology-enabled logistics provider with over 40 years of operational expertise supporting organizations from emerging startups to global brands. Headquartered in the heart of Silicon Valley, the company operates a nationwide network of facilities and global partners to meet complex distribution needs. DCL Logistics specializes in designing customized fulfillment programs that align with diverse sales channels and high-growth business models. The team focuses on delivering accurate, on-time product delivery and responsive customer support in today’s on-demand marketplace. Joining DCL Logistics means working in a fast-paced environment where innovation, reliability, and client success are core values.

Role Description The Senior Account Manager is responsible for managing and growing strategic client relationships while serving as the primary point of contact for a portfolio of key accounts. Based onsite at DCL’s Perris, California fulfillment facility, this role partners closely with warehouse operations and cross-functional teams to deliver an exceptional customer experience, lead complex operational initiatives, and ensure successful execution of clients’ supply chain programs.

The Senior Account Manager acts as a trusted business advisor, helping clients optimize their logistics operations while identifying opportunities for continuous improvement, operational efficiency, and business growth. This role requires strong relationship management, project leadership, and collaboration across Operations, Engineering, Technology, Transportation, Finance, and Sales.

Success in this role requires a highly collaborative leader who thrives in a fast-paced fulfillment environment and enjoys building strong client partnerships while working closely with onsite operational teams.

Key Responsibilities

• Serve as the primary relationship manager and trusted advisor for a portfolio of strategic client accounts.
• Build and maintain strong client relationships that drive customer satisfaction, retention, and long-term growth.
• Lead business reviews, operational meetings, and strategic planning sessions with clients.
• Manage new program launches, product introductions, and other cross-functional projects from planning through execution.
• Partner with Operations, Engineering, Technology, Transportation, Finance, and Sales to deliver successful client outcomes.
• Proactively identify operational risks, resolve issues, and communicate effectively with internal and external stakeholders.
• Recommend process improvements and supply chain solutions that enhance service, efficiency, scalability, and cost performance.
• Identify opportunities to expand client partnerships through additional services and value-added solutions.
• Evaluate pricing, service recommendations, and commercial decisions that support both client success and business objectives.
• Mentor team members by sharing best practices and serving as a subject matter expert.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Five or more years of account management, client success, or operations experience in a 3PL, fulfillment, supply chain, contract manufacturing, or related environment.
• Proven ability to manage complex client relationships and lead cross-functional initiatives.
• Strong business acumen with excellent problem-solving and decision-making skills.
• Outstanding communication, presentation, and relationship management abilities.
• Exceptional organizational and project management skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office and experience using ERP, WMS, CRM, or other enterprise business systems.
• Ability to work onsite in DCL’s Perris, California facility and collaborate closely with warehouse operations.