What are the responsibilities and job description for the Sr. 2nd Level Support Business Analyst position at DCI?
Description
Are you collaborative, analytical, and excited about solving complex issues that connect the dots between support and development? Do you thrive in a fast-paced, team-oriented environment where you get to help shape processes and deliver real impact to community banks? If so, we’d love to have you join our team as a Sr. 2nd Level Support Business Analyst!
In this role, you’ll be embedded within the deposits development team and serve as a bridge between customer support and development staff. You’ll be helping prioritize incoming items from support, clarify technical changes, and ensure seamless communication across teams. Whether you’re diving into issue reproduction, gathering business requirements, or providing backup assistance to support, you’ll be making a meaningful impact by enabling our community bank clients to deliver top-tier financial services.
What You'll Do
Key responsibilities include:
What Will Help You Stand Out
Imagine starting your day by collaborating with support to troubleshoot a complex issue reported by a client, then stepping into a SCRUM meeting to discuss priority updates with the development team. Later, you may review enhancement requests, validate a fix in a test environment, and/or document updates so support can easily communicate changes to customers. Each day, you’ll have a hand in improving both internal workflows and external client outcomes—making an immediate and lasting impact.
Why Join DCI?
At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.
You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.
Our Core Values
If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!
Requirements
What We're Looking For
To be considered for this role, you'll need the following required qualifications:
Are you collaborative, analytical, and excited about solving complex issues that connect the dots between support and development? Do you thrive in a fast-paced, team-oriented environment where you get to help shape processes and deliver real impact to community banks? If so, we’d love to have you join our team as a Sr. 2nd Level Support Business Analyst!
In this role, you’ll be embedded within the deposits development team and serve as a bridge between customer support and development staff. You’ll be helping prioritize incoming items from support, clarify technical changes, and ensure seamless communication across teams. Whether you’re diving into issue reproduction, gathering business requirements, or providing backup assistance to support, you’ll be making a meaningful impact by enabling our community bank clients to deliver top-tier financial services.
What You'll Do
Key responsibilities include:
- Act as a liaison between support and development teams by investigating, documenting, and reproducing reported issues to ensure smooth handoffs and efficient resolutions.
- Participate in all SCRUM meetings, monthly customer support check-ins, and cross-functional discussions to maintain alignment between evolving client needs and development priorities.
- Assist with the review, triage, and prioritization of client-reported enhancement requests and bug fixes.
- Collaborate with the development team and support staff to gather and document detailed business requirements for new features and product enhancements.
- Simplify and articulate technical changes in a way that enables support to provide accurate, customer-friendly communication.
- Take ownership of validation efforts by collaborating across teams to reproduce reported issues, perform hands-on functional testing, and confirm that resolutions are effective and ready for client use.
- Provide guidance to internal teams and assist support, education, or implementation teams with system-related inquiries.
- Assist with maintaining documentation including workflows, edits to existing documentation, etc.
- Communicate issues and resolutions in internal case tracking system.
- Contribute to process improvements by identifying patterns in recurring issues and suggesting long-term solutions.
What Will Help You Stand Out
- Experience or familiarity with deposit processing applications or systems.
- Solid working knowledge of banking operations and financial data processing
- Advanced understanding of financial computing tools and general PC operations.
- Strong planning, coordination, and organizational skills.
Imagine starting your day by collaborating with support to troubleshoot a complex issue reported by a client, then stepping into a SCRUM meeting to discuss priority updates with the development team. Later, you may review enhancement requests, validate a fix in a test environment, and/or document updates so support can easily communicate changes to customers. Each day, you’ll have a hand in improving both internal workflows and external client outcomes—making an immediate and lasting impact.
Why Join DCI?
At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.
You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.
Our Core Values
- The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
- Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
- Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
- Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
- Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.
If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!
Requirements
What We're Looking For
To be considered for this role, you'll need the following required qualifications:
- 3–5 years of experience in banking and/or data processing environments.
- Excellent verbal and written communication skills, with the ability to collaborate seamlessly across cross-functional teams and explain complex issues with confidence.
- High attention to detail and accuracy in both technical and documentation tasks.
- Strong initiative and a proactive mindset—you’re the type to dive in, find answers, and keep things moving forward.
- Analytical problem-solving abilities with a focus on practical, customer-centered solutions.