What are the responsibilities and job description for the Help Desk Technician (Tier 1) position at DCI Solutions?
DCI Job Requirement for:
Help Desk Technician
Location: Washington, DC
Job Description:
Serve as a Level 1 Help Desk Technician to provide
- Response to technical issues
- Technical support to Data Engineers
Gather necessary information and respond to customer inquiries
- Over email and through ticket-based software support desk systems
Recreate and diagnose issues reported by the client
Triage, track, and correctly route support and user requests across the team
Collaborate with engineering and product teams to resolve problems and find solutions
Coordinate/manage customer contact for product and user issues across a global user base
Ramp up new users on the product platform
Qualifications:
3 years of experience providing Customer Support
- Preferably on complex software platforms
Consistent execution with proactive communication
Experience working with analytical software platforms
Proficiency in scripting (highly preferred):
- Python, PowerShell, and/or Bash
Experience using large-scale data to solve valuable business problems
Experience with Microsoft Office Suite
High understanding of the business process
Experience with Foundry is a plus
Active TS/SCI Security Clearance
Job Type: Full-time
Salary: $70,000-$100,000
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Help Desk Support: 3 years (Preferred)
- python scripting : 1 year (Preferred)
- Bash and/or PowerShell: 1 year (Preferred)
- analytical software platforms: 2 years (Preferred)
Security clearance:
- Top Secret (Required)
Work Location: In person
Salary : $70,000 - $100,000