What are the responsibilities and job description for the AI Platform Engineer with Security Clearance position at DCI Solutions?
DCI Job Requirement for: AI Platform Customer Service Manager
Locations: McLean, VA Job Description
Locations: McLean, VA Job Description
- Serves as an AI Platform Customer Service Manager and ML Engineer
- Support customers leveraging next-gen infrastructure to drive innovation in AI field
- Ensure customers achieve desired outcomes with our AI-powered solutions, by:
- Providing strategic guidance
- Technical support
- Relationship management
- Identify and address potential customer pain points
- Help customers maximize AI product value and achieve measurable success
- Work closely with stakeholders from engineering, sales, and program management
- Develop long-term relationships with customers
- Use information to develop targeted strategies for customer success
- Manage changes effectively and communicate with customers about updates
- Optimize resource utilization, and implement best practices for cluster tuning.
- Provide hands-on support with the following:
- Containerization & Orchestration
- Networking
- Security
- Performance and Optimization management
- CI/CD tooling
- Pipeline Design & Implementation
- Infrastructure as Code (IaC) Qualifications:
- BS in Computer Science / Engineering (or related career field)
- Basic understanding of AI and machine learning concepts, such as:
- Data preprocessing
- Model training
- Deployment.
- Experience performing on-site installations, maintenance, and troubleshooting
- Experience explaining complex technical terms in a non-technical manner
- Data analysis skills and experience, including:
- Ability to interpret data metrics
- Track customer engagement
- Identify trends in usage patterns
- Experience gathering insights from customers about needs, pain points, and goals
- Experience developing targeted strategies for customer success
- Have current IAM Level II certification *Ability to travel up to 20% of the time, as required, to Clearance Requirements* Clearance: Active TS/SCI with CI Polygraph Job Type: Full-time