What are the responsibilities and job description for the Radiology Scheduler position at DCH Health System?
He/she is responsible for the scheduling of outpatients for testing, treatment or other procedures in an expeditious, friendly and courteous manner.
WORK CONTEXT
Physical Abilities
- Takes telephone reservations from doctor’s offices, patients and others as appropriate.
- Coordinates appropriate reservation information to other departments through Meditech, e-mail, physician orders, letters, calls, faxes and Audix messages.
- Anticipates scheduling conflicts and problems using good judgment in conflict resolution; is able to edit schedules as requested by area supervisors.
- Responds appropriately to request for information pertaining to reservations.
- Is able to obtain and record pre-cert numbers for any test requiring precertification.
- Cooperatively works with multiple facility modalities and the different requirements for each.
- Knowledge of community-wide centralized scheduling module and is able to schedule, order and edit exams for multiple departments to include radiology, neurology, pulmonary, cardiology, respiratory and nutritional consults.
- Understands procedural charges and scheduled orders. Follows billing practices.
- Uses I Care principles to ensure proper patient identification, correct exam, and to improve patient communication and engagement.
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook.
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
- Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
- Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
- Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
- Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
- High school graduate or equivalent with good perception of order and minute details; self-motivated with the ability to stay focused on repetitive tasks.
- Strong communication, detail oriented, critical thinking, problem solving and customer service skills are essential; quick learner, works at fast pace, expeditious, friendly and courteous to staff and physicians.
- Must be efficient in the use of all office equipment, computer and keyboard operations and related material essential to good patient care and reports any problems when necessary.
- Must be able to read, write legibly, speak, and comprehend English.
WORK CONTEXT
- Interpersonal Relationships
- Contact with others
- Deal with External Customers
- Deal with Unpleasant or Angry People
- Frequency of Conflict Situations
- Responsibility for Outcomes and Results
- Telephone
- Work with Work Group or Team
- Physical Work Conditions
- Indoors, Environmentally Controlled
- Physical Proximity
- Spend Time Making Repetitive Motions
- Spend Time Sitting
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
- Structural Job Characteristics
- Consequence of Error
- Freedom to Make Decisions
- Frequency of Decision Making
- Impact of Decisions on Co-workers or Company Results
- Importance of Being Exact or Accurate
- Importance of Repeating Same Tasks
- Time Pressure
- Gross Body Coordination
- Stamina
- Must be able to perform the duties with or without reasonable accommodation.
- Hearing and vision must be normal or corrected to within normal range.
- Physical presence onsite is essential.
- OTHER JOB FACTORS
- Work Styles
- Adaptability/Flexibility
- Analytical Thinking
- Attention to Detail
- Concern for Others
- Cooperation
- Dependability
- Independence
- Initiative
- Integrity
- Self-Control
- Social Orientation
- Stress Tolerance
- Work Values
- Achievement
- Independence
- Relationships
- Working Conditions