Business Operations Coordinator - Occupational Health

Overview

Functions as the front office staff supervisor. Performs a variety of coordination, secretarial, and clerical functions for the DCH Center for Occupational Health.

Responsibilities

• Supervises the front office staff, coordinates patient flow including distribution of appropriate front office personnel and daily work processes in registration/discharge.
• Responsible for the supervision of the front office staff including doing performance evaluations, establishing job duties, evaluating individual competencies and executing the positive discipline process.
• Responsible for serving as the department secretary and in assistance of the Director and Physicians.
• Coordinates processes between the clerical function of Occupational Health and our DCH Wellness Works Service Coordination team.
• Provides support for the implementation and execution of operations at the DCH contracted offsite companies.
• Maintains company files and coordinates the company protocol system to ensure accurate and up-to-date information availability.
• Serves as the department trainer for registration/front office on processes and on appropriate departmental software applications.
• Assists in the coordination and troubleshooting for payroll, employee recognition, performance improvement and patient satisfaction efforts of the department.
• Acts as coverage in case of critical shortage of personnel in the front office of the clinic.
• Reviews and corrects any errors on client bills on a monthly basis.
• Interviews, selects, hires and retains employee
• Ensures orientation and training for employee
• Manages performance.
• Executes progressive discipline up to and including termination.
• Manages
  
  

front line operations of area of accountability related to meeting/exceeding departmental goals, 5 keys of excellence, DCH Mission and Vision.

DCH Standards

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.
  
  

Qualifications

• High school graduate or equivalent.
• Basic math and typing skills required.
• Experience in a clinic setting and with medical records and medical terminology preferred.
• Good communication and customer service skills required.
• Must be able to read, write legibly, speak, and comprehend English