Dealership:

DCH Ford of Thousand Oaks

BDC Administrator/Customer Service Representative

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team. If you enjoy helping people, thrive in a fast-paced environment, and have strong communication skills, we want to hear from you!

This role is critical to our dealership’s success. You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.

Key Responsibilities:

• Respond promptly to inbound sales and service inquiries (phone, email, text, and internet leads)
• Schedule and confirm appointments for sales and service departments
• Follow up with prospective customers and unsold opportunities
• Maintain accurate customer records in the CRM system
• Coordinate with sales and service teams to ensure smooth customer handoffs
• Meet daily, weekly, and monthly performance goals
• Deliver exceptional customer service at every touchpoint

Qualifications:

• Previous BDC, call center, dealership, or customer service experience preferred
• Strong phone and communication skills
• Professional, friendly, and positive attitude
• Comfortable working with CRM systems and basic computer applications
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Bilingual (Spanish) is a plus

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The Hourly Pay for this position is $20.00 plus bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability.

Actual Pay offered may vary depending on experience, skills, job-related knowledge, and location.