What are the responsibilities and job description for the Technical Support Specialist I position at DCE Solar?
Introduction:
We are a Privately-Owned Solar Services firm, focusing exclusively on the development of industry-leading solutions. We develop, design, and sell new products that are highly efficient and custom installation solutions that enhance the overall adoption of solar.
The Technical Support Specialist I provides technical support for customers, installers, and internal teams related to solar racking system design and installation. This role focuses on learning products, processes, and field practices while supporting commercial and utility scale ground mount solar projects under the guidance of senior team members.
The position assists with technical inquiries, documentation, and project support while developing core knowledge of site conditions, environmental loads, and installation constraints.
Key Responsibilities
Technical & Customer Support
• Assist in responding to customer and internal technical inquiries related to solar racking systems and installation methods.
• Support troubleshooting of common installation and constructability questions under supervision.
• Escalate complex or project specific issues to senior technical staff or Engineering as required.
Design & Documentation Support
• Review and interpret basic engineering drawings, layouts, and installation manuals with guidance.
• Assist in confirming product compatibility based on general site conditions and documented standards.
• Support maintenance of technical documentation, FAQs, and internal knowledge bases.
Field & Installation Awareness
• Learn standard installation practices and common field challenges for ground mount racking systems.
• Review site photos and installer feedback to help identify potential concerns related to terrain or soil conditions.
• Participate in site visits, training sessions, or inspections for learning purposes as needed.
Systems & Process
• Enter and maintain accurate technical records in CRM and document control systems.
• Track support requests and follow established workflows and SOPs.
• Develop familiarity with internal tools, processes, and cross functional communication.
Required Skills & Qualifications
• 0–2 years of experience in solar, construction, engineering support, or a related technical field (internships acceptable).
• Basic understanding of solar PV systems and ground mount racking concepts.
• Ability to read and understand technical drawings at a foundational level.
• Awareness of environmental factors affecting installations (soil conditions, wind, snow, corrosion).
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Strong willingness to learn technical products, standards, and processes.
• Strong communication skills and attention to detail.
• Ability to work collaboratively in a team based environment.
Preferred Skills & Qualifications
• Exposure to solar installation, field support, or construction environments.
• Coursework or degree in Engineering, Construction Management, Renewable Energy, or related field.
• Basic familiarity with CRM systems or technical documentation tools.
• Interest in pursuing NABCEP or other relevant certifications.
Our Core Values:
We want a problem solver to interact ambitiously with our business and not just accomplish a task.
The ideal individual will align well with our Core Values:
o Trust
o Excellence
o Accountability
o Collaboration
o Service
o Innovation