Rental/Valet Agent

Nucar Toyota of Norwood is hiring!

A Rental / Valet Agent serves as the primary face of our operations, managing vehicle logistics and delivering top-tier customer service. This hybrid role combines administrative rental processing with physical vehicle handling, vehicle detailing, and secure parking logistics.

Position Overview

• Job Title: Rental / Valet Manager
• Department: Operations / Customer Experience
• Employment Type: Full-Time
• Reports To: Service Director
  
  

Key Responsibilities

Customer Service & Rental Operations

• Greet customers warmly upon arrival to create a welcoming first impression.
• Process rental agreements using company software, verifying customer documentation.
• Explain rental policies, insurance coverage offerings, and payment terms clearly.
• Upsell complementary products such as premium vehicle upgrades, protection packages, and GPS units.
• Handle cash and credit transactions accurately while maintaining daily financial logs.
  
  

Valet & Vehicle Logistics

• Park and retrieve vehicles safely in designated lots following all traffic laws.
• Inspect vehicles for pre-existing damage, logging conditions before and after possession.
• Manage vehicle keys securely utilizing proper tagging and filing protocols.
• Perform visual checks on fluids, tire pressure, and fuel levels during handoffs.
• Coordinate lot traffic flow to prevent congestion in the service drive or drop-off lanes.
  
  

Vehicle Maintenance & Presentation

• Clean and detail vehicles internally and externally before every customer pickup.
• Fuel and gas vehicles fully prior to pickup and upon completion of drop-off.
• Verify service status to ensure vehicles are fully maintained before and after rentals.
• Sanitize touchpoints between rentals to maintain company health and safety standards.
• Stage vehicles in prominent checkout areas for upcoming customer pickups.
  
  

Job Requirements & Qualifications

Experience & Licenses

• Valid driver's license with a thoroughly clean driving record is mandatory.
• Ability to drive manual and automatic transmission vehicles smoothly.
• High School Diploma or equivalent GED certification.
• One year of customer service or hospitality experience is highly preferred.
  
  

Skills & Competencies

• Strong verbal communication to explain complex rental terms to diverse clients.
• Basic computer literacy to navigate point-of-sale systems and log inventory updates.
• Excellent time management to multitask efficiently during peak arrival hours.
• Basic mathematical skills to handle transactions and count cash without discrepancies.
  
  

Physical Demands

• Stand and walk for prolonged periods during a standard 8-hour shift.
• Work outdoors in varying weather conditions, including rain, snow, or extreme heat.
  
  

Job Posted by ApplicantPro