What are the responsibilities and job description for the Customer Service Representative position at DC Distributing?
DC Distributing is a small business in Abbottstown, PA. We are one of the largest stocking edgebanding distributors in the USA.
We offer fully paid medical, dental, and vision insurance.
Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Communicate effectively to assist customers
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Maintain accurate and detailed customer records
Skills:
- Excellent communication skills
- Strong customer service orientation with the ability to handle difficult situations with professionalism and empathy
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are highly desirable
- Strong upselling skills to maximize sales opportunities
If you are a motivated individual with excellent communication skills! As a Customer Service Representative, you will have the opportunity to provide exceptional service to our valued customers while maximizing sales opportunities through upselling. Join our team and be part of a dynamic and supportive work environment.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, duties, or skills required.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $15 - $16