What are the responsibilities and job description for the Workforce Development Specialist position at DC Department of Human Resources?
Job Summary
The Department of Employment Services (DOES), Workforce and Federal Programs Bureau within the American Job Center, is seeking a high-performing Workforce Development Specialist with demonstrated experience in Workforce Innovation and Opportunity Act (WIOA) case management, specifically supporting Dislocated Workers under Title I and Wagner-Peyser employment services under Title III, in alignment with U.S. Department of Labor standards. This role is essential to delivering high-quality, compliant, and customer-centered workforce services within the American Job Centers (AJCs). The incumbent will lead the full case management lifecycle, including intake, eligibility determination, comprehensive assessments, and the development of individualized employment plans, while ensuring strict adherence to federal regulations, documentation standards, and performance accountability measures.
A high-performing Workforce Development Specialist will operate as both a strategic case manager and workforce advocate, driving participants from training to employment outcomes. Responsibilities include managing caseloads with a high level of accuracy and accountability, maintaining thorough and audit-ready case documentation, and analyzing performance data to ensure successful outcomes. The incumbent will collaborate across internal teams and external partners to connect participants to training, supportive services, and sustainable employment pathways. Additional duties include facilitating workshops, supporting rapid reemployment strategies, and ensuring equitable access to services for individuals with barriers to employment. The ideal candidate brings strong expertise in labor exchange services, career counseling, and workforce systems, along with a proactive, detail-oriented approach and a commitment to achieving measurable results in a fast-paced, performance-driven environment.
Duties And Responsibilities
Counsels applicants to identify needs and/or problems and to determine appropriate action required or referral to be made. Refers applicants to appropriate specialized services for testing. Screens applicant files against Job Bank listings and refers qualified applicants to jobs. Assess customers and identifies eligible program participants. Incumbent provides applicants with pertinent labor market information, and job training opportunities that align with their need. Provides one-on-one assistance to maximize the use of resources. Researches and identifies suitable training providers.
Completes documentation required for training referral through individual training accounts or contracts for special populations. Conducts presentations and conducts orientations on eligibility and program services. Incumbent provides career advice, researches and provides customers with information as it relates to educational and school options, tuition, books, uniforms, and equipment. Collects, organizes and analyzes information about customers, including records, tests, interviews, and professional sources, to asses their interest, aptitudes, abilities and personality characteristics for vocational and career planning. Instructs various job preparation classes, including resume, employment application, and cover letter writing. Conducts individual and group sessions on job search readiness, techniques, labor market information, and vocational information. Attends staff and other meetings as required.
Qualifications And Education
Applicants must possess one (1) year of specialized experience equivalent to the CS-09 grade level, or its non-District equivalent obtained in either the private or public sector. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to perform successfully the duties of the position. Examples of specialized experience for this position include: interviewing, registering and placing applicants to occupational codes.
Licensures, Certifications And Other Requirements
None
Work Conditions/Environment
The work is performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday-Friday 8:30 am- 5:00 pm or Varies
Promotion Potential: No known promotion potential
Duration of Appointment: Career Service - Term, NTE 13 Months
Pay Plan, Series and Grade: CS-0142-11
Salary: $74,893- $96,547; Based on qualifications and funding
Collective Bargaining Unit (Union): This position is covered by AFGE Local 1000 Collective Bargaining Unit.
Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.
The Department of Employment Services (DOES), Workforce and Federal Programs Bureau within the American Job Center, is seeking a high-performing Workforce Development Specialist with demonstrated experience in Workforce Innovation and Opportunity Act (WIOA) case management, specifically supporting Dislocated Workers under Title I and Wagner-Peyser employment services under Title III, in alignment with U.S. Department of Labor standards. This role is essential to delivering high-quality, compliant, and customer-centered workforce services within the American Job Centers (AJCs). The incumbent will lead the full case management lifecycle, including intake, eligibility determination, comprehensive assessments, and the development of individualized employment plans, while ensuring strict adherence to federal regulations, documentation standards, and performance accountability measures.
A high-performing Workforce Development Specialist will operate as both a strategic case manager and workforce advocate, driving participants from training to employment outcomes. Responsibilities include managing caseloads with a high level of accuracy and accountability, maintaining thorough and audit-ready case documentation, and analyzing performance data to ensure successful outcomes. The incumbent will collaborate across internal teams and external partners to connect participants to training, supportive services, and sustainable employment pathways. Additional duties include facilitating workshops, supporting rapid reemployment strategies, and ensuring equitable access to services for individuals with barriers to employment. The ideal candidate brings strong expertise in labor exchange services, career counseling, and workforce systems, along with a proactive, detail-oriented approach and a commitment to achieving measurable results in a fast-paced, performance-driven environment.
Duties And Responsibilities
Counsels applicants to identify needs and/or problems and to determine appropriate action required or referral to be made. Refers applicants to appropriate specialized services for testing. Screens applicant files against Job Bank listings and refers qualified applicants to jobs. Assess customers and identifies eligible program participants. Incumbent provides applicants with pertinent labor market information, and job training opportunities that align with their need. Provides one-on-one assistance to maximize the use of resources. Researches and identifies suitable training providers.
Completes documentation required for training referral through individual training accounts or contracts for special populations. Conducts presentations and conducts orientations on eligibility and program services. Incumbent provides career advice, researches and provides customers with information as it relates to educational and school options, tuition, books, uniforms, and equipment. Collects, organizes and analyzes information about customers, including records, tests, interviews, and professional sources, to asses their interest, aptitudes, abilities and personality characteristics for vocational and career planning. Instructs various job preparation classes, including resume, employment application, and cover letter writing. Conducts individual and group sessions on job search readiness, techniques, labor market information, and vocational information. Attends staff and other meetings as required.
Qualifications And Education
Applicants must possess one (1) year of specialized experience equivalent to the CS-09 grade level, or its non-District equivalent obtained in either the private or public sector. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled and has equipped you with the particular knowledge, skills, and abilities, to perform successfully the duties of the position. Examples of specialized experience for this position include: interviewing, registering and placing applicants to occupational codes.
Licensures, Certifications And Other Requirements
None
Work Conditions/Environment
The work is performed in a normal office setting.
Other Significant Facts
Tour of Duty: Monday-Friday 8:30 am- 5:00 pm or Varies
Promotion Potential: No known promotion potential
Duration of Appointment: Career Service - Term, NTE 13 Months
Pay Plan, Series and Grade: CS-0142-11
Salary: $74,893- $96,547; Based on qualifications and funding
Collective Bargaining Unit (Union): This position is covered by AFGE Local 1000 Collective Bargaining Unit.
Position Designation: This position has been designated as Security sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.
Salary : $74,893 - $96,547