What are the responsibilities and job description for the Supervisory Homeless Coordinator position at DC Department of Human Resources?
Job Summary
This position is located in the Department of Human Services (DHS) within the Family Services Administration (FSA), Individuals Homeless Services Program and Permanent Housing Division. The Supervisory Homeless Coordinator position works in implementing, overseeing, and evaluating the Internal DHS Outreach Team (HOUSE Team) and the Coordinated Street Outreach Network (CSON). These teams are critical to the homeless services continuum, engaging unsheltered individuals and connecting them to shelter, diversion, and housing programs. The incumbent advises the Program Manager and enhances coordination, oversight, and performance monitoring across outreach activities serving unsheltered individuals in the District.
The areas of service will be Office of Shelter Management to include Low Barrier and Hypothermia Shelters for Individuals and the Homeless Individuals team.
About DHS
The mission of the DHS is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.
Duties And Responsibilities
The incumbent participates with the day to day management and oversite of homeless services programs. Develops, monitors and attains the HSP performance goals. Participate with the development, implementation and compliance monitoring of policies, procedures and protocols. Ensure that all homeless service programs operate in compliance with the Homeless Services Reform Act of 2005, the Americans with Disabilities Act and all other relevant Federal and local laws, regulations and rules. Serves as the lead coordinator to ensure outreach supports are accurately tracked and utilized to maximize resources, services and funding. Collaborates with leadership of Virginia Williams Family Resource Center (VWFRC), FSA, ESA, legal advocates, the Mayor's office, etc. on issues around placement decisions. Responsible for ensuring that data on utilization, occupancy, intakes, and visits are tracked and analyzed to provide insight to on-going process improvement. Makes policy recommendations and implements policy based on data. Ensures intake and eligibility procedures are clear and adhered to in order to appropriately and efficiently address issues faced by families who are literally homeless, at imminent risk of homelessness and those precariously housed.
Qualifications And Education
Degree: Behavioral or Social Science; or related disciplines appropriate to the position.
OR
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None.
Working Conditions and Environment
Work is performed primarily in homeless shelters, other homeless program facilities, the streets of the District, an office setting and other locations where emergencies occur. Additionally, the incumbent makes trips to the facilities of contractors, service providers and other District agencies to obtain/provide information, conduct oversight and monitoring duties and provide technical assistance.
Other Significant Facts
Tour of Duty: Monday – Friday; 8:30am – 5:00pm
Pay Plan, Series and Grade: MS-0101-13
Promotion Potential: None
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Duration of Appointment: Management Supervisory Service (MSS) - At-Will
MSS At-Will Statement: MSS At-Will. Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:
Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.
EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.
This position is located in the Department of Human Services (DHS) within the Family Services Administration (FSA), Individuals Homeless Services Program and Permanent Housing Division. The Supervisory Homeless Coordinator position works in implementing, overseeing, and evaluating the Internal DHS Outreach Team (HOUSE Team) and the Coordinated Street Outreach Network (CSON). These teams are critical to the homeless services continuum, engaging unsheltered individuals and connecting them to shelter, diversion, and housing programs. The incumbent advises the Program Manager and enhances coordination, oversight, and performance monitoring across outreach activities serving unsheltered individuals in the District.
The areas of service will be Office of Shelter Management to include Low Barrier and Hypothermia Shelters for Individuals and the Homeless Individuals team.
About DHS
The mission of the DHS is to provide meaningful and equitable services, supports, and access to resources for District residents to realize their goals. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.
Duties And Responsibilities
The incumbent participates with the day to day management and oversite of homeless services programs. Develops, monitors and attains the HSP performance goals. Participate with the development, implementation and compliance monitoring of policies, procedures and protocols. Ensure that all homeless service programs operate in compliance with the Homeless Services Reform Act of 2005, the Americans with Disabilities Act and all other relevant Federal and local laws, regulations and rules. Serves as the lead coordinator to ensure outreach supports are accurately tracked and utilized to maximize resources, services and funding. Collaborates with leadership of Virginia Williams Family Resource Center (VWFRC), FSA, ESA, legal advocates, the Mayor's office, etc. on issues around placement decisions. Responsible for ensuring that data on utilization, occupancy, intakes, and visits are tracked and analyzed to provide insight to on-going process improvement. Makes policy recommendations and implements policy based on data. Ensures intake and eligibility procedures are clear and adhered to in order to appropriately and efficiently address issues faced by families who are literally homeless, at imminent risk of homelessness and those precariously housed.
Qualifications And Education
Degree: Behavioral or Social Science; or related disciplines appropriate to the position.
OR
Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None.
Working Conditions and Environment
Work is performed primarily in homeless shelters, other homeless program facilities, the streets of the District, an office setting and other locations where emergencies occur. Additionally, the incumbent makes trips to the facilities of contractors, service providers and other District agencies to obtain/provide information, conduct oversight and monitoring duties and provide technical assistance.
Other Significant Facts
Tour of Duty: Monday – Friday; 8:30am – 5:00pm
Pay Plan, Series and Grade: MS-0101-13
Promotion Potential: None
Collective Bargaining Unit: This position is not covered under a collective bargaining agreement.
Duration of Appointment: Management Supervisory Service (MSS) - At-Will
MSS At-Will Statement: MSS At-Will. Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.
Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:
- Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.
- Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.
- Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.
- Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.
Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.
EEO Statement: The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.